Currently working at CBRE’s new modern flagship Henrietta House in the UK. This dynamic role involesprovide world-class workplace host experience for employees and clients, which facilitates newhybrid working patterns and promotes wellbeing, collaboration and productivity. We are the frontline for ensuring positive interactions and responding to enquiries in a building that can accommodateapproximately 2000 people. Additionally assisting with the scheduling and preparation of meeting and conference rooms. Other responsibilities include daily checklists are completed for all areas and any maintenance or IT issues are logged. Furthermore, we provide support for CBRE’s new high quality client lounge and deliver first class customer service to the clients who use it, and support wider Workplace teams by assisting with events, last minute catering, security and other ad hoc duties

In charge of a small team and responsible for delivering world class service to members and clients. My duties involved driving sales and achieved a 30% increased before Covid. Managing enquiries for events and meeting rooms bookings, ensuring they run smoothly and that customer satisfaction is attained.Overseeing and organising events with a capacity of up to 100 attendees. Responsible for training all new recruits for FOH and room service. Further duties on reception included answering customer enquiries, emails, telephone calls, handling the post and resolving issues promptly. Taking stock and placing orders for all the departments. Overseeing maintenance and housekeeping of the building