Jack V. Thompson Email & Phone Number

• Provided feedback for software engineers automating summaries of investor calls - playing key role in automation project - exceeding original goals by transforming operations from manual summaries for 1K calls per.
• Wrote for a division-wide employee newsletter with global reach, bringing cohesiveness to teams across the U.S., U.K., Poland, Ukraine, Lebanon, Bangalore, the Philippines, and China.
• Turned an employee complaint into an opportunity, by creating an intra-office newsletter bridging communication gaps between manager and personnel.
• Kept in-house operations on track by overseeing scheduling for US, Manila, and Bangalore transcription offices, assigning and tracking transcript audits via MS Excel, with daily work in MS Word.
• Cultivated best practices by producing MS Word document manuals and MS Teams videos for trainees.
• Gifted at getting projects "unstuck," handling difficult writing/editing assignments, and connecting disparate audiences.

New York, United States

• Took over daily scheduling for Atlanta and Cincinnati offices, increasing personal responsibility and ensuring smooth operation of both offices.
• Ensured difficult assignments rejected by outsource provider were transcribed and met high quality standards.
• Audited outsourced transcripts for quality and accuracy, enabling outsource provider to increase transcript quality by 30% over 2 years.
• Assigned transcript audits to all staff, freeing manager for other tasks.

New York, United States

• Helped establish organization as an industry-leading producer of quality transcripts, as reported by clients.
• Continued dictating calls using Dragon software; continued editing transcripts. Was drafted to team writing ultra-fast (“live”) transcripts, due to high quality standards.
• Served as de facto documenter of important meetings; wrote summaries for Atlanta staff, preserving accurate records for later reference.
• Wrote manuals for technical processes, providing managers with a unified platform for new-hire training.
• Dictated calls using Dragon software and edited transcripts, ensuring attention to detail and allowing overloaded editing team to accomplish more with less effort.
• Managed the voice-transcription employees of our company’s Atlanta office, including approvals in Workday, giving voicewriters supervision from a voicewriter’s point of view for the first time.