Jack V. Thompson Email & Phone Number

• Provided feedback for software engineers automating summaries of investor calls - playing key role in automation project - exceeding original goals by transforming operations from manual summaries for 1K calls per year, to auto-generated summaries for 10K+ calls per year.• Wrote for a division-wide employee newsletter with global reach, bringing cohesiveness to teams across the U.S., U.K., Poland, Ukraine, Lebanon, Bangalore, the Philippines, and China.• Turned an employee complaint into an opportunity, by creating an intra-office newsletter bridging communication gaps between manager and personnel.• Kept in-house operations on track by overseeing scheduling for US, Manila, and Bangalore transcription offices, assigning and tracking transcript audits via MS Excel, with daily work in MS Word.• Cultivated best practices by producing MS Word document manuals and MS Teams videos for trainees.• Gifted at getting projects "unstuck," handling difficult writing/editing assignments, and connecting disparate audiences.

New York, United States

• Took over daily scheduling for Atlanta and Cincinnati offices, increasing personal responsibility and ensuring smooth operation of both offices.• Ensured difficult assignments rejected by outsource provider were transcribed and met high quality standards.• Audited outsourced transcripts for quality and accuracy, enabling outsource provider to increase transcript quality by 30% over 2 years.• Assigned transcript audits to all staff, freeing manager for other tasks.

New York, United States

• Helped establish organization as an industry-leading producer of quality transcripts, as reported by clients.• Continued dictating calls using Dragon software; continued editing transcripts. Was drafted to team writing ultra-fast (“live”) transcripts, due to high quality standards.• Served as de facto documenter of important meetings; wrote summaries for Atlanta staff, preserving accurate records for later reference.• Wrote manuals for technical processes, providing managers with a unified platform for new-hire training.• Dictated calls using Dragon software and edited transcripts, ensuring attention to detail and allowing overloaded editing team to accomplish more with less effort.• Managed the voice-transcription employees of our company’s Atlanta office, including approvals in Workday, giving voicewriters supervision from a voicewriter’s point of view for the first time.