PROFESSIONAL EXPERIENCEWarehouse Branch Manager / Customer Service Manager• Managing a six person Customer Service Team to ensure accurate data entry and order tracking, consistent product service, and internal and external customer satisfaction. • Working on Six Sigma team projects to target turnover problems by developing and implementing retention strategies company-wide to identify and hire qualified candidates and training opportunities to strengthen retention.• Directing recruitment, disciplinary, and termination processes. • Training warehouse mid-level managers, supervisors, and team leaders in coaching and conflict management.• Evaluating production status and quality through implementation of job assignments to attain targeted quality performance objectives.• Establishing warehouse policy and procedure to implement productivity improvements and achieve company goals.• Analyzing data to justify budget requirements, assess the need for salary adjustments, identify labor costs, and develop cost-saving strategies.• Creating monthly project tracking reports and budget analysis based on labor costs and expense data.• Controlling operating expenses, meeting budget goals, and directing purchasing, pricing, and quotation activities.• Providing accurate transportation and labor expenses reporting to VP of Operations. • Establishing and maintaining relationships with suppliers, customers, and sales and service representatives to resolve problems and complaints as they arise.• Maintain master data files to include new customer profiles, customer sales pricing, and SKU data for products.• Conducting operations in accordance with OSHA and MSDS standards through monthly safety meetings and changes to warehouse equipment.