- Support MediKeeper's small to medium-sized customers by ensuring they are continually driving value for their business- Onboard new customers to the platform and align with business goals- Educate customers on standard product and custom-designed features, including browser and mobile app usage- Troubleshoot client-reported issues- Work cross-functionally with internal teams, such as Customer Success, Product, Engineering, Sales, Marketing- Perform Product management tasks for product enhancements and escalated requests.

-Focused on delivering exceptional customer support through phone, email, and chat support-Mastered the GoSite product in order to give on the spot walkthroughs, product re-introductions, and even re-pitching of the product to retain escalated clients-Created tickets to help resolve product bugs as well as product feature requests, which were curated after discussions with customers-Resolved any open tickets assigned to myself and the support team with an average of less than 24 hours

• Hold client conference calls for onboarding, check ins, and end of campaign wrap up• Understand and work through internal quality assurance practices• Develop a client success strategy by setting expectations and identifying pain points• Coach clients on best practices • Responsible for maintaining all client records in Salesforce

• Responsible for coordinating and conducting product service onboardings with clients • Work with web developers to ensure website projects are completed in a timely fashion• Directly manage our LinkGen and Review Management accounts for all clients• Liaison between internal teams and clientele, ensuring the expectations of clients are communicated to internal teams• Responsible for maintaining CRM records for all clients and projectsBeeSeen Solutions is a Premier Provider in Digital Marketing, Management and Consulting. Our results-driven, client focused team has wide-ranging experience providing a comprehensive understanding of strategic online marketing services to its clients of all sizes. We work with small and midsize businesses up to Fortune 500 Companies. Our core services include, Social Media Management, SEO, LinkGen, SEM, PPC, Compliance, Content Marketing, Management Consulting , Call Center Solutions and Online Public Relations. Backed By Our Industry Leading SEO Performance Guarantee:Our team of All Stars have been in the Digital Marketing, Consulting , Business Development, Call Center Solutions and Business Management Space for over a combined 45 years. They have been acknowledged for their award winning performance, strong understanding in the importance of the customer experience, and overall proven track record of delivering superior solutions. We tailor customized internet marketing, consulting management and public relations solutions to our clients on a local, national and global level. Social Media Management is no longer optional for a business, it is a requirement. This along with Search Engine Optimization (SEO) play a vital role for any business presence and its customer outreach.www.beeseensolutions.com