 Conducted in-depth investigations into various compliance issues, including money laundering, terrorist financing, modern-day slavery, and benefit fraud to maintain controls within the team at Nationwide. Displayed critical decision-making under pressure to ensure actions were efficient and justifiable, reflecting both individual judgment and collaborative problem-solving. Developed acute investigative skills with focus on key problem aspects, which facilitated effective resolutions. Managed multiple data-driven projects with analytical capabilities and strategic planning to meet various competing dead-lines. Advanced customer service abilities by maintaining focus on client interactions, while addressing complex, high-risk cases.

 Served as the primary point of contact in a dynamic, fast-paced problem-solving environment, trained to deliver high-quality customer service and efficient outcomes. Expanded expertise into the financial crime sector by gaining experience in fraud detection within a banking context. Contributed to team management by assisting with the operational aspects, including training of new team members. Played a key role in maintaining team efficiency and quality service delivery.

 Greeted customers and ensured their satisfaction by equipping them with necessary safety gear and providing thorough in-structions for a secure and enjoyable experience. Offered guidance on journey times, provided directions, and delivered information for addressing customer enquiries. Managed end-of-day responsibilities, including cleaning and securing the site to maintain safety and orderliness. Conducted safety briefings to educate customers on proper practices and precautions using my experience and safety ex-pertise. Handled administrative tasks such as booking customers in by demonstrating organisational skills and attention to detail. Maintained high standards of customer service and site management for operational excellence and client satisfaction.