Providing expert technical and commercial guidance with confidence. Engaging clients to understand their needs and develop strategic IT plans that drive impactful change. Overseeing day-to-day operations of the Field Engineering team, including task delegation, performance evaluation, and recruitment to ensure effective execution and continuous improvement.

Leading and developing a technical team supporting six schools, of secondary and primary age. Managing projects to enhance infrastructure, collaborating with MAT leadership to implement advanced technologies and reshape learning environments.

Identifying system and network weaknesses to define IT project requirements. Influencing school leadership to adopt innovative solutions, providing tailored support and developing standardised procedures and documentation to enhance efficiency and project delivery.

Troubleshooting and resolving advanced IT issues across the MAT, ensuring efficient system and network infrastructure. Positively engaging with clients during onboarding, from bespoke hardware installation to providing post-project support.