Client Needs Assessment / Operations Excellence / Change ManagementProgram Development / Strategic Planning / Staff Leadership & Development Dynamic team leader with a talent for building and transforming cross-functional staff into cohesive, top-performing teams focused. Extensive experience ensuring optimal customer service while leading profitable operations. Adept employee manager, mentor, and trainer with track record of leading employees to higher levels of professional success. Background in overseeing sales, applying consultative approach to generate revenue. Maintain and utilize up-to-date understanding of industry and consumer trends. Skilled in creating policies and procedures that ensure strong operational performance and full regulatory compliance. Operations and Management Strengths: Conflict Resolution, Client Relations, Employee Development & Retention, Change Management & Turnarounds, Customer Service Plans, Business Development, Diversity & Inclusion Initiatives, Regulatory Compliance KEYWORD SUMMARYTeam Leadership, Operations Management, Customer Satisfaction, Performance Management, Sales Management, Consultative Sales, Goal Attainment, Product Knowledge & Education, Policy & Procedure Development, Banking Management, New Client Development, Relationship Management, Process Improvement, Diversity Learning Maps, Community Relations, Cross-functional Collaboration, Interpersonal Communications, Service Process CreationSpecialties: Operations and Management Strengths: Conflict Resolution, Client Relations, Employee Development & Retention, Change Management & Turnarounds, Customer Service Plans, Business Development, Diversity & Inclusion Initiatives, Regulatory Compliance