Jack Wilson

Jack Wilson Email and Phone Number

Service Delivery Manager at Xpertex Ltd @ Xpertex Ltd
welwyn garden city, hertfordshire, united kingdom
Jack Wilson's Location
Milton Keynes, England, United Kingdom, United Kingdom
About Jack Wilson

A highly driven IT professional with many years of experience within service management, including but not limited to software asset management, configuration management and data management. Strong experience in customer relationship management, carrying out effective discovery of the customers needs, building trusting partnerships, handling objections and leading knowledge sharing sessions. Proven success in negotiation; improving efficiencies whilst creating savings from smarter software license management.Key Competencies:Customer relationship management, process analysis and improvement, stakeholder management, team leader and mentor, knowledge and process documentation, proactive and organised, incident management and resolution, service management, software asset management, tool implementation, drive change, negotiating and admin

Jack Wilson's Current Company Details
Xpertex Ltd

Xpertex Ltd

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Service Delivery Manager at Xpertex Ltd
welwyn garden city, hertfordshire, united kingdom
Website:
xpertex.co.uk
Employees:
14
Jack Wilson Work Experience Details
  • Xpertex Ltd
    Service Delivery Manager
    Xpertex Ltd Mar 2023 - Present
  • Xpertex Ltd
    Account Relationship Manager
    Xpertex Ltd Apr 2022 - Apr 2023
  • Xpertex Ltd
    Senior Consultant
    Xpertex Ltd Apr 2021 - Apr 2022
  • Northampton Town Football Club (Official)
    Academy Development Squad Coach
    Northampton Town Football Club (Official) Sep 2022 - Present
    Northamptonshire, England, United Kingdom
    Coaching development squads from U6-U10 as part of the academy pathway.
  • Resync Ltd
    Director
    Resync Ltd Feb 2015 - Present
  • Hp Uk
    It Service Management Consultant
    Hp Uk Mar 2015 - Apr 2021
    London, United Kingdom
    Contracting to HP, part of a new managed service, currently working within the SAM (Software Asset Management) space looking at better ways to manage software licences and the process behind the procurement of them. The end goal of the managed service is to create new processes that save the customer time and money, avoiding late fees and managing software better.I will also be talking a role with the config space and using my specialists skills within the HP tools to help administer uCMDB, tasks include but not limited to:Administering the toolMaintenance of the toolDiscovery of customer environment
  • Fcdo Services
    Esm Tools Team Member
    Fcdo Services Nov 2012 - Mar 2015
    Milton Keynes, United Kingdom
    Spent 2 and a half years working within central government in ICT Operation Technology group, specialising in IT Infrastructure system monitoring and application/system management, using tools such as HP OM, Service Manger 9.3 uCMDB, VuGen, BSM /BAC, HP Reporter and SCOM but my skills are in no way limited to this..As well as looking after these tools and operating them, I looked after Hyper V servers and create Virtual Machines, mainly for use within the monitoring platform but not isolated to this. I am able to create VM’s using hyper V or VMware adhoc or using a gold build, which would commonly be used within a project to keep a standard build for all servers across the platform, I am competent at building the following server operating systems Windows 2003, 2008R2, 2012 and 2012R2 and UNIX (Ubuntu and Centos) KEY Skills/Competences • Security Cleared • Service Management and Infrastructure Monitoring o HP Operations Managero HP BSMo HP BACo HP Reporter• Server management using and creating custom policies – Events, SQL, Capacity, disk space, Latency VM management.• Virtual Machine Management and creation in Microsoft Hyper V and VMware• Basic UNIX administration skills – Ubuntu, Centos• Basic Perl and Shell scripting knowledge• ITIL Foundation certificate • Working in live IT environments using ITIL best practise for the management of Infrastructure and processes• Analytical and troubleshooting skills• Proactive thinking, evolving and creating processes • Very strong interpersonal and relationship building skills – because of this I have also been a part of communication teams alongside my full role• Willing to learn new technologies and tools, incorporating them into current environment
  • Fcdo Services
    It Trainee
    Fcdo Services Jan 2012 - Jan 2013

Jack Wilson Education Details

  • Stantonbury Campus
    Stantonbury Campus

Frequently Asked Questions about Jack Wilson

What company does Jack Wilson work for?

Jack Wilson works for Xpertex Ltd

What is Jack Wilson's role at the current company?

Jack Wilson's current role is Service Delivery Manager at Xpertex Ltd.

What schools did Jack Wilson attend?

Jack Wilson attended Stantonbury Campus.

Who are Jack Wilson's colleagues?

Jack Wilson's colleagues are Duho Komla Emmanuel, Joel Sweeney, Tamal Roy, Julie A Hunter, Libby Dudrenec, Marcus Trott.

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