Jack Wynn Email and Phone Number

During my tenure as an Operations Manager and Back Office Admin at Power Up Carolinas, I led hiring and onboarding processes, made strategic personnel decisions—including hiring and firing—and managed team performance to build a strong, cohesive workforce. I was also in charge of dispatching, training administrative assistants in dispatch operations, and encouraging technicians to upsell for maximum profit. By leveraging tools like Google Workspace, Microsoft Office, and VOIP services, I optimized interdepartmental communication and collaboration, while implementing CRM systems to streamline customer management, reduce response times, and boost customer satisfaction. My leadership approach prioritized a positive, resilient team culture, where I resolved conflicts efficiently and guided the team through challenges. Additionally, I spearheaded social media marketing initiatives that significantly enhanced brand visibility and customer engagement

I provided exceptional customer service by assisting customers with product selection, addressing inquiries, and resolving issues. I facilitated sales transactions, managed inventory, and promoted various plans and accessories to enhance customer satisfaction and drive sales.

Oversaw shipping operations, coordinated logistics, managed team performance and ensured timely and accurate order fulfillment.