- Led and managed a number of multi-functional teams, including specialists in customer support, design, data science and QA, containing individuals with greater experience, through periods of high customer churn.- Directed team efforts to reducing customer churn through: improving internal tools for the customers success and technical support teams; and analysing and addressing the root causes of customer support queries and churn- Oversaw the implementation and subsequent reversal of a transition from in-house to outsourced customer support functionality, involving research, outreach, negotiation, internal communication and onboarding- Instigated and fostered strong collaborations with other departments, most notably Customer Success and Finance

- Founded and led a Tech Manager's Guild after identifying a knowledge/training gap at the company. This involved running regular seminars, discussions and retrospectives as well as improving internal training documentation and resources.- Managed individuals both with more experience at the company than me and new hires.- Managed individuals within my team and in other teams, including DevOps and customer support.- Managed new managers.- Active role in hiring, from technical interviews to improving the onboarding process.

Took automation product from conception to market and then scale using lean development principles. Initially built an MVP for early access customers before general release a few months later. - Mentored new joiners during a period of rapid company growth. - Pushed initiatives to increase agility. - Instigated and hosted internal Tech seminars.

Responsible for delivering enhancements with the highest value for stakeholders to a highly-available telecommunication product.- Took responsibility for improving the efficiency and usability of the CI/CD framework.- Mentored interns, graduate starters and experienced engineers joining the team.

Worked on an agile team making enhancements to a statistics aggregator.

Trading internship in a fast-paced, high-pressured environment. Key areas of the internship were:- Option pricing theory- Trading simulation- Python project to produce a visualisation tool for the demand for spreadsOffered job at the end of the internship.