Jack Ellis is a Staff Software Engineer at algo1.
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Staff Software EngineerAlgo1United Kingdom -
Senior Software Engineer Team LeadEchobox Jan 2023 - PresentLondon Area, United Kingdom- Led and managed a number of multi-functional teams, including specialists in customer support, design, data science and QA, containing individuals with greater experience, through periods of high customer churn.- Directed team efforts to reducing customer churn through: improving internal tools for the customers success and technical support teams; and analysing and addressing the root causes of customer support queries and churn- Oversaw the implementation and subsequent reversal of a transition from in-house to outsourced customer support functionality, involving research, outreach, negotiation, internal communication and onboarding- Instigated and fostered strong collaborations with other departments, most notably Customer Success and Finance -
Senior Software Engineering ManagerEchobox Aug 2021 - PresentLondon Area, United Kingdom- Founded and led a Tech Manager's Guild after identifying a knowledge/training gap at the company. This involved running regular seminars, discussions and retrospectives as well as improving internal training documentation and resources.- Managed individuals both with more experience at the company than me and new hires.- Managed individuals within my team and in other teams, including DevOps and customer support.- Managed new managers.- Active role in hiring, from technical interviews to improving the onboarding process. -
Senior Software EngineerEchobox Jan 2021 - PresentLondon, England, United KingdomTook automation product from conception to market and then scale using lean development principles. Initially built an MVP for early access customers before general release a few months later. - Mentored new joiners during a period of rapid company growth. - Pushed initiatives to increase agility. - Instigated and hosted internal Tech seminars. -
Software DeveloperMetaswitch Networks Sep 2017 - Oct 2020London, United KingdomResponsible for delivering enhancements with the highest value for stakeholders to a highly-available telecommunication product.- Took responsibility for improving the efficiency and usability of the CI/CD framework.- Mentored interns, graduate starters and experienced engineers joining the team. -
Software Developer InternMetaswitch Networks Sep 2016 - Nov 2016London, United KingdomWorked on an agile team making enhancements to a statistics aggregator. -
Intern TraderOptiver Holding B.V. Jun 2016 - Aug 2016Amsterdam Area, NetherlandsTrading internship in a fast-paced, high-pressured environment. Key areas of the internship were:- Option pricing theory- Trading simulation- Python project to produce a visualisation tool for the demand for spreadsOffered job at the end of the internship.
Jack Ellis Education Details
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University Of CambridgeMathematics -
Runshaw College
Frequently Asked Questions about Jack Ellis
What company does Jack Ellis work for?
Jack Ellis works for Algo1
What is Jack Ellis's role at the current company?
Jack Ellis's current role is Staff Software Engineer.
What schools did Jack Ellis attend?
Jack Ellis attended University Of Cambridge, Runshaw College.
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Jack Ellis
Senior Digital Client Lead | Speaker | Programmatic Omni-Channel Media Specialist | Global Advisor Erg | Neuro-Inclusion Advocate | Key Client Relationship Expert | Sales Leader | Iab Id&E Member | AmbassadorSevenoaks -
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Jack Ellis
Swindon
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