• Successfully launched and supported Apollo Active, a hybrid e-learning product, to improve student performance and ensure high levels of customer engagement and satisfaction. • Strategically planned and optimized new sales and customer retention strategies to drive growth across three branch locations with a client base of approximately 1,000 students.• Led a team of 14 teachers to enhance program delivery and customer satisfaction through effective community engagement strategies.• Developed expertise in technology driven, student-centric teaching methodologies to drive customer adoption and engagement through tailored approaches.

• Collaborated with legal teams on high-profile cases to manage the lifecycle of all criminal appeals.• Managed daily routines and workloads of office interns and drafted client communications to enhance client experience.• Conducted in-depth research and prepared detailed briefs to support the team in achieving favorable outcomes for clients.

• Raised funds for the Bucknell Annual Fund and maintained university relations with alumni and parents through direct outreach.

Proofread briefs, conducted case-based research, and assisted with investigations.