Jack Agopian Email & Phone Number

Kansas City, Mo, United States

Leads capacity planning and forecasting to ensure optimal resource allocation and workload distribution for creative projects. Manages brand safety protocols to align outputs with legal and industry standards, and maintains feedback loops between creative teams and product development to drive continuous improvements. Oversees vendor relationships, ensuring cost-effective and timely delivery of services, while implementing productivity enhancements that improve team efficiency. Creates structured feedback processes for creative reviews and provides coaching and mentorship to junior team members, fostering their professional growth and contributing to overall team success.

Santa Monica, Ca

Managed daily operations and brand safety reviews for multiple Snapchat creative tools, including Community Geofilters, Organic Stickers, Mass Snaps, and Engagement Filters. Oversaw operations for sales-focused Foot Traffic Insights and Venue Filter moderation, ensuring seamless support and compliance with brand standards.

Santa Monica, Ca

Collaborated with contracted artists, local ambassadors, and cross-functional partners to provide guidance and artistic direction for Snap organic assets, including Mass Snaps, Holiday Filters, and Stickers. Ensured all assets adhered to Snap's community guidelines, artistic standards, and reflected diversity and cultural relevance.Led a team of 3 full-time employees managing creative review workflows, overseeing the support and curation of over 300,000 international Community Geofilters, brand asset reviews, and user-generated reports for Venue Filters.Successfully reduced a backlog of 80,000+ items with a 6-month turnaround time (TAT) to a sub-24-hour TAT within 6 months by streamlining workflows, optimizing resources, and implementing macros to enhance team productivity and output.

Greater Los Angeles Area

Developed and maintained daily workflows for an ad operations and review team, ensuring smooth product and operational processes. Evaluated agent performance, monitored QA, and provided direct coaching and feedback to a team of 5 FTEs. Built and managed reporting dashboards to identify growth opportunities, optimize performance, and address process inefficiencies. Traveled internationally to support training and launch growth initiatives in two countries. Contributed to the development of internal and external tools, enhancing throughput, order processing, and workflow efficiency. Successfully managed the launch of Snap Inc.'s first SMB ad revenue product, On-Demand Geofilters, driving Snapchat’s first $1M in revenue from a new creative ad product.

Venice, Ca

Managed social media accounts for Snapchat's Community Support team, engaging with users through educational content and original .gifs while maintaining brand tone. Created support resources for social media, including knowledge base articles and response macros. Monitored user feedback from App Store and Google Play reviews to represent the Voice of the Customer, identifying and escalating emerging issues and trends to drive timely solutions. Worked closely with quality assurance, product, and engineering teams by providing actionable data to assist in investigating and resolving bugs.

Developed unique, SEO-friendly product copy, brand biographies, and blog posts for Couture.Zappos.com, driving organic site traffic and improving engagement. Assisted customers with product inquiries and FAQ support, while analyzing SEO/SEM metrics to optimize site performance and reduce exit rates. Managed multiple projects simultaneously, including overseeing warehouse assets to ensure accurate inventory and timely shipments. Collaborated closely with studio photo and video teams to ensure proper styling and branding for various vendors.