Jack Amos Email & Phone Number

London, Gb

London, England, United Kingdom

Working with our global client partner retailers to support them in ensuring they are operationally ready to launch their online grocery robotic fulfilment centres and brick-and-mortar grocery stores on the Ocado Smart Platform.Working with our partners once their operation is live to ensure they are highly optimised to achieve maximum operational productivity from their use of our technology.• Leading operational consultancy exercises at partner operational sites around the world.• Lead operational stakeholder for the immediacy micro fulfilment product stream (rapid short lead time orders).• Operational stakeholder in the design and development of future fulfilment solutions for the Ocado business.• Expertise across our multiple tech product areas; including Immediacy Micro CFCs, In Store Fulfilment, Standard Size CFCs, Supply Chain Network & E-commerce Webshop.

London, United Kingdom

Seconded to the Client Services Business Improvement Team to consult on behalf of operations on the development of future fulfilment solutions.

London, United Kingdom

Part of the senior operations management team for Ocado's immediacy proposition: Ocado Zoom - The "Start-Up within Ocado" operating from Ocado's newest fulfilment centre. The first dedicated quick commerce grocery fulfilment centre in the UK. I managed various streams through the project set-up phase, site testing and go-live. I managed the operation through its ramp up to full capacity, which we hit one year ahead of plan due to the incredible pressure to fulfil additional customer orders arising from the Covid-19 Pandemic. I led a team of several managers and a team of over 100 staff.During the site set-up, some of my responsibilities included:• Designing operational processes from scratch, and refining them in the build up and throughout go-live• Site Health and Safety & Food Safety Readiness• Stakeholder in IT portfolio requirements• Intensive systems testing in production environment• Training the wider management team in Ocado systems• Recruitment, Induction & Training of the team• Stakeholder in site construction projects• General operational site readiness.

Hatfield, Hertfordshire, Uk

Responsible for the end-to-end implementation of lean continuous improvement projects within fulfilment operations, predominantly in Ocado's original highly automated CFC based in Hertfordshire, but also across the fulfilment network. Projects ranged from mechanical solutions to management process changes, all designed to improve KPIs across the five operational pillars: Safety, People, Quality, Delivery & Cost.In addition, my role included training management and graduates in Operational Excellence and Lean practices; as well as developing their technical operational skills to improve their management capabilities within the Ocado operation.Some highlights:• Writing technical management training for inbound, outbound and despatch; and delivering the training to operations, flow and team managers.• Developing a calculator to accurately track operational productivity by area within an Ocado operation. Coaching all management levels through ways to improve productivity.• Designing and testing a new ‘Zone Manager’ management role.• Led a team of graduates who moved to our latest CFC in Erith for two months with me to support their go-live in June 2018. Asked to share my operational knowledge with the Erith management team and troubleshoot various issues. Learned the OSP system from scratch, supported the operation, and created technical training documents to develop their operational managers’ knowledge on the floor.

Hatfield, Hertfordshire, Uk

I was an Operations Management Graduate on the Ocado Graduate Programme, based in Hatfield, Hertfordshire.I was given a fantastic opportunity to get stuck in at the heart of one of the UK's most exciting, innovative and customer focussed delivery businesses, in their highly automated and ever-improving Customer Fulfilment Centre.The programme was designed to develop my people management and leadership skills across various different departments.Throughout the programme I worked across many departments within the CFC: Inbound, Outbound, Dispatch and Operations Support, while continuously working alongside the Leadership Team.Alongside my everyday work, I carried out project work aimed at improving five main areas of the Ocado operation: Safety, People, Quality, Delivery & Cost.Some highlights included:• Developing a new process and system to monitor compliance of quality related tasks across the CFC; which can initiate and track disciplinary action, including incentive deduction – initially for improving the compliance of inner bagging which was reduced from 8% to 1.5% as a result of this initiative.• Monitoring noise levels and tracing causes of noise pollution within the CFC.• Creating training materials; training out to Operations and Team Managers.• Improving standards and processes around the CFC first aid room.• Developing and implementing a process to reduce damages of key SKUs over the Christmas season.• Organising a wine sale, raising over £4500 for the Ocado Foundation.I was taken off of the 18 month Graduate Programme early after 10 months, upon being offered a permanent position with the company.

Hertfordshire, United Kingdom

Elected and subsequently re-elected as President by a student body of 27,000 to a Sabbatical Officer role within my university’s Students’ Union. This varied leadership role included setting the strategic direction of the organisation and representing students to the University of Hertfordshire Senior Management Team and external organisations, individuals and charities; managing projects and stakeholders, and sitting on the university’s board of governors.Some highlights included:• Chair of the trustee board of the Students’ Union.• Governor of the University of Hertfordshire, and a member of various high-level university committees.• Lead Student Representative for the University of Hertfordshire’s 2015 QAA Higher Education Review.• Oversaw the largest ever increase in the student satisfaction rate in the National Student Survey to 75%.• Responsible for the project management and full delivery of various projects and campaigns.• Setting the strategic direction of our democratic and commercial ventures.• Accountable for the running of a £38million entertainment complex: The Forum Hertfordshire. This included a restaurant, 2 shops, café, several rented units, a pub and a nightclub consisting of 3 sub-venues and 7 bars.• Delivering presentations to University staff & students (from 12 directors to lectures of over 400).• Recruitment of various members of full time and student staff; and a mentor to 5 student staff.

Hertfordshire, United Kingdom

Hatfield, Hertfordshire, Uk

Working for the Dean of Students' Office within the University of Hertfordshire as a Resident Assistant. This is a welfare role providing out of hours support to students living on campus while the accommodation office is closed.As a resident assistant I worked on an on-call basis, responding to a variety of incidents, from medical emergencies of any type, to general accommodation maintenance issues.The out of hours service was vital to ensuring the welfare of students, which included minors or vulnerable adults, whilst also building on their student experience.Before duties commenced, I was put on an intensive training week, followed by on the job training with an experienced team member.Skills built on included:• Communication• Welfare & Care• Advice & Support• First Aid• Emergency procedures & liaising with emergency services• Drugs procedures

Welwyn Garden City, Hertfordshire, Uk

Internship in the Capacity Planning team in the Online Grocery Operations department at the Tesco head office for my 3rd year placement of my undergraduate degree.Some highlights:• Using my specialist GIS skills to create and analyse maps, other data streams and manipulate big data.• Proposing and facilitating changes to store delivery catchments to improve the efficiency, store capacity and the range of products for customers across the UK and ROI.• Analysing competitor expansion to highlight potential impacts and key risks on the Tesco business.• Managing the geospatial analysis and support for all Tesco grocery Click and Collect operations and providing support for a large operational rollout in 2013.• Playing a key part in helping to develop the 10-year strategy for Tesco grocery home delivery in the UK and ROI.• Providing regular reports, detailed insight and analytics to various departments to support the business.I worked as part of a tight team, and an extensive wider team, which is based around the UK and in India. This greatly extended my professional communication skills.During my 11 month placement, my work greatly benefited Tesco.com, and some of the changes I proposed or worked on have directly increased sales for the company, as well as being a great option for customers.

Hertfordshire, United Kingdom

Bar and hospitality work in a leading students' union nightclub.I led a bar each shift, directly supervising bartenders and bar supports. I was the first port of call between my bar and management or security.I also worked some Assistant Manager shifts, where duties included supervising up to 10 bars in one night, cashing up, and assisting with general event management tasks.I was a designated First Aider and Fire Safety Marshal for the £38 million entertainment complex the club is located in.

Hertfordshire, United Kingdom

For over a year I managed a team of 60 radio presenters on the longest running student radio station in the UK.I provided support and training to help develop their on and off air radio skills, and created a weekly show prep. sheet that was used to drive content and provide news each week.I stood down from my position on the committee after carrying out the role for 16 months. I took a year out of my degree to work an industrial placement, and there would not have been time for me to actively manage my team at Crush.In July 2012 the committee which I was on at the time won an award from the Students' Union for being the best media outlet during that academic year.I still continue to broadcast my weekly radio show, which has been running for almost two and a half years, and receives one of the highest listener ratings on the station.

Assistant Swim Teacher, providing extra out of hours lessons to students with little or no swimming skill to gain confidence in the water and develop their capabilities to reach that of their classmates.

Master Of Business Administration - Mba, Mba, 91.45%

Quantic's MBA is a highly selective program with an acceptance rate of 7%. It's the world's only accredited mobile-first graduate school.

Master Of Science (Msc), Business And Organisational Strategy, Distinction

Consultancy Research Project: "Clicks, Bricks and Instant Picks: How retailer strategy must change to meet the growing consumer demand.

Bachelor Of Science (Bsc Hons), Geography, 2:1

Dissertation: "The Geographies of Homegrown Jihadi Terrorism in the United Kingdom, with an emphasis on London" Studied my final year.

Level 7 Extended Diploma, Strategic Management And Leadership

A Levels, Geography, Government & Politics, Biology

Activities and Societies: House Captain, School Prefect, Vice President Economics & Politics Society

Gcses

Activities and Societies: Model United Nations