- Consistent leader in customer service survey responses for dealership and district. In 2020, the dealership had 2475 service surveys returned (department had an average of 8 advisors employed during this year). 424 of the surveys returned were mine with a 93.6 overall rating. In 2019, received a $10,000 yearly bonus from Chrysler for outstanding customer service.- Above average effective labor rate and hours per repair order. Year to date 2.07 hours per repair order and effective labor rate of $140.- Proficient in CDK and CDK Service

- Greeted and acknowledged customers upon arrival to the dealership - Developed repair orders by utilizing effective listening skills and asking probing questions in reference to customer concerns-Suggested maintenance items based on product knowledge, manufacturers recommendations and technician inspection - Developed knowledge of Reynolds & Reynolds, ProDemand and DealerConnect

- Welcomed customers to the service area- Verified what services were needed for customers vehicles- Answered service department phone and scheduled service appointments - Created vehicle repair orders and suggested repairs/maintenance to customers, based on mechanic inspection and/or manufacturer requirements

- 2005 Property & Casualty Claim Outstanding Service Award Winner – Company-wide recognition & received second place award for 2008 Early Settlement challengeClaims Representative:- Evaluated policy contract language to identify coverage issues and make coverage determinations- Investigated, evaluated, negotiated and resolved general liability, bodily injury commercial claims- Exercised diplomatic dialogue and worked to resolve claims within $5,000 authority level. If claim value was above $5,000.00, generated reports and reasoning to seek additional authorityClaims Processor:- Selected as dedicated handler for a high volume insured- Heavily focused on customer service aspect of adjusting commercial automobile claims- Investigated, orchestrated repairs and made timely payments for automobile property damage claims