Jack Lau Email & Phone Number

San Francisco Bay Area

Connecting and empowering our people by fostering community and supporting everyone in reaching their potential.

As we work from the office, at home, or somewhere far, far away, I keep our people connected through TikToks, podcasts, and content creation. So no matter where our people are, Perfect World exists somewhere for them to connect with.

San Francisco Bay Area

I have the privilege of working with a team of talented and passionate individuals supporting daily operations. I work in a dynamic environment that is exciting and energizing to be in. The unexpected is fun and the daily surprises are many. I ensure our environment and everything that can affect our workplace is properly maintained. Another fun responsibility I have is to oversee our food and beverage program. I am guided by one simple principle of: good food equals good mood. Food brings people together and together we create experiences. I foster an environment for building relationships. I create opportunities for impactful memories and company touchstones between people through Town Halls, social gatherings and general day to day group interactions.

Mountain View

Learning everything I can to be successful in leading our team toward creating great experiences.I work in a dynamic environment where no two days are ever the same. My daily responsibilities are ever changing and requires my quick adaptability across all disciplines in order to succeed and excel.Creating a positive, inclusive, nourishing employee experience begins with a great food program. We bring people together and create environments that drive collaboration and innovation.

Sunnyvale

Creating magical experiences through training, coaching, and leading people- training and onboarding people for success and excellence- specific and actionable feedback in an open environment; fostering intellectual exchange between levels- executing with compassion along with data, we're in the people business not strictly numbersCreating the foundation for a magical future- developed and maintained departmental processes and protocols; documentation and shared through the cloud for 24/7 access- continued operational refinement through daily practice and use- solicit feedback, test solutions, distribute information through training sessions and mentoringSmiles and service- actively engage and befriend all guests with an open approachable demeanor- treat staff as I would treat guests, so they can exponentially pass the magic forward- everyone is a prince or princess in this kingdom- happy man on campus, present and visible daily relationship building with everyone I come acrossPixie dusting the everyday tools we use- improving and streamlining Google App / Microsoft Suite for team use- simplifying technological process for non technical people- ease of use back end process, remove technological hindrances Projects:- Confluence wiki (version 1: image map based)- Confluence wiki (version 2: wiki tool based)- Training Manual / New Hire On-boarding- Metric analytic (monthly, yearly, ongoing)- Staff development and retention

Mountain View

• Help a small business succeed in every way possible• Do whatever it takes to make dreams a reality• Bus dishes and glassware, setup tables and chairs, serve food and beverages

San Mateo

• Serve happiness in a cup every day• Hand cut thousands of pounds of fruit• Cut more strawberries than a normal person would ever have to in a lifetime• Opened a franchise store from the ground up

Bachelor Of Arts (B.A.), English

Activities and Societies: Recreational SportsSurvived the Berkeley

General Education

Activities and Societies: Football