Jack Howarth Email & Phone Number

Bristol, Gb

Avonmouth, Bristol, Gb

• Team leader of a group of 6 Network Engineers providing supportto 600 users over a 50sq mile stretched cluster.• Transformation and migration to the Cloud.• Infrastructure troubleshooting, faulty diagnosis and upgradesincluding Servers, networking, and Wi-Fi.• Management and maintenance of an streched cluster containingCisco Meraki, Juniper Firewalls, HPE HCI VMware environment,Cisco WLC and mobile plant IT.• Investigating, recommending, and implementing IT solutions tobenefit the business.• Responsible for the management of large-scale projects involvingcontractors, budgets, and timescales.• Maintaining IT policies and procedures.• Managing suppliers and contractor relationships.• Team recruitment, appraisals, and meetings.

Avonmouth, Bristol, Gb

Key Responsibilities and Tasks• Providing IT support to end users, including support of software, hardware, operating systems and internal systems.• Maintaining IT recording including recording of assets, IT requests, user account, e-mail accounts and general network information. • Building and deploying computers and other IT equipment to users ensuring they are built to the standard configurations and also set-up/deploy all necessary software and equipment. • Ensuring the continuity and security of the company's internet, website and internal network infrastructure. Ensuring that data is backed up in accordance with the relevant procedures. • Providing basic user training as required to ensure hardware and software in the company is used in an efficient and effective way.• Providing 1st Line support for the company's internal telephone system.• Participating in the IT out-of-hours call out rota system to cover emergency support requirements either remotely or on site as appropriate. • Bringing projects into agreed time-scales and budgets, reporting on a regular basis as to progress. • Contributing to the development and improvement of the department so that it is efficient and cost effective.• Carrying out any other duties as required.

Bristol, North Somerset, Gb

Key Responsibilities and Tasks Maintain effective use of CRM system by: • Open and close cases as per the Chorus IT helpdesk procedure ensuring:• We communicate with the client throughout the resolution of all cases • Record an audit trail of all activity on cases• Update contact and company details to reflect live accounts• Record and update changes or additions to client assets and entities.• Escalating cases to 2nd line team when incidents or service requests are not easily resolved. Maintain effective use of Chorus IT Wiki by: • Create knowledge based articles where applicable• Updating knowledge based articles• Removing knowledge based articles when they are out of dateSetting up new PC’s and Laptops:• Upgrade PC’s and Laptops• Repair PC’s and Laptops (Rebuild as required) • Undertake Software Installs and Upgrades• Prepare new hardware for client site installationsCustomer Service: • Answering all calls within 3 rings • Placement of fault calls via 3rd party suppliers for hardware and software incidents, following through to resolution or escalation to another team, maintaining effective communication with 3rd party software provider and the client at all times. • Answer all calls in a professional manner, stating “Good Morning/Afternoon, Chorus IT, Joe Bloggs speaking”• When answering calls for lifetime: “Good Morning/Afternoon IT helpdesk, Joe Bloggs speaking” • Passing calls to a member of management if and when experiencing a challenging client and you are struggling to meet expectationsWorking as a team: • Asking your colleagues for help when you need assistance as well as helping when reasonably asked. • Communicate with your team, sharing new ideas, listening and learning so we can all improve the way we work together.

Key Responsibilities and Tasks• Manage Windows servers using VMWare• Set up and manage over 2000 user accounts in Active Directory.• Physically maintain and repairing desktops and laptops such as replacing LCD’s, keyboards- motherboards, hard drives and RAM.• Supported and maintained servers and backups.• Supported Microsoft Office 2007/2010.• Support for new staff starters.• As well as all tasks as Apprentice role.

To assist in all aspects relating to the care and maintenance of computing, audio, visual, photocopying and telephone equipment across the School. Responsibilities: • To provide first line helpdesk support to students and staff for hardware, software, audio-visual, photocopiers and telephone equipment. • To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment. • To install and configure software applications. • To help produce and maintain I.T statistics, reports, checklists and other documentation as necessary. • To assist with the upkeep of the School I.T. inventory. • To help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained. • To maintain satisfactory standards of safety and security in relation to computer rooms and equipment. • To set up, maintain and organise repairs for various computing, audio visual and telephone equipment. • To work towards and complete an NVQ Level 3 for IT Professionals. • To be aware of and abide by the School health and safety procedures and associated polices. • To proactively implement the School’s policies and procedures. • To undertake any other relevant duties as may reasonably be requested by the Principal.

National Diploma Level 3, Information Communication Technology

Ccna - Cisco Certified Network Associate, Computer Systems Networking And Telecommunications

Gcse, Secondary School