Jack Howarth Email & Phone Number

Bristol, GB

Avonmouth, Bristol, GB

• Team leader of a group of 6 Network Engineers providing supportto 600 users over a 50sq mile stretched cluster.
• Transformation and migration to the Cloud.
• Infrastructure troubleshooting, faulty diagnosis and upgradesincluding Servers, networking, and Wi-Fi.
• Management and maintenance of an streched cluster containingCisco Meraki, Juniper Firewalls, HPE HCI VMware environment,Cisco WLC and mobile plant IT.
• Investigating, recommending, and implementing IT solutions tobenefit the business.
• Responsible for the management of large-scale projects involvingcontractors, budgets, and timescales.

Avonmouth, Bristol, GB

• Key Responsibilities and Tasks
• Providing IT support to end users, including support of software, hardware, operating systems and internal systems.
• Maintaining IT recording including recording of assets, IT requests, user account, e-mail accounts and general network information.
• Building and deploying computers and other IT equipment to users ensuring they are built to the standard configurations and also set-up/deploy all necessary software and equipment.
• Ensuring the continuity and security of the company's internet, website and internal network infrastructure. Ensuring that data is backed up in accordance with the relevant procedures.
• Providing basic user training as required to ensure hardware and software in the company is used in an efficient and effective way.

Bristol, North Somerset, GB

• Key Responsibilities and Tasks Maintain effective use of CRM system by:
• Open and close cases as per the Chorus IT helpdesk procedure ensuring:
• We communicate with the client throughout the resolution of all cases
• Record an audit trail of all activity on cases
• Update contact and company details to reflect live accounts
• Record and update changes or additions to client assets and entities.

• Key Responsibilities and Tasks
• Manage Windows servers using VMWare
• Set up and manage over 2000 user accounts in Active Directory.
• Physically maintain and repairing desktops and laptops such as replacing LCD’s, keyboards- motherboards, hard drives and RAM.
• Supported and maintained servers and backups.
• Supported Microsoft Office 2007/2010.

• To assist in all aspects relating to the care and maintenance of computing, audio, visual, photocopying and telephone equipment across the School. Responsibilities:
• To provide first line helpdesk support to students and staff for hardware, software, audio-visual, photocopiers and telephone equipment.
• To assist with the purchase, setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment.
• To install and configure software applications.
• To help produce and maintain I.T statistics, reports, checklists and other documentation as necessary.
• To assist with the upkeep of the School I.T. inventory.

National Diploma Level 3, Information Communication Technology

Ccna - Cisco Certified Network Associate, Computer Systems Networking And Telecommunications

Gcse, Secondary School