Jack Tyler Email & Phone Number

San Leandro, California, Us

Developed and administered Sales Cloud, Service Cloud, and Marketing Cloud in B2B and B2C. Implemented data engineering projects to pull data from Oracle EBS. Maintained data between Syndigo, 1WorldSync, and Oracle EBS. Developed train-the-trainer programs for Tableau. Solved business problems with website technologies in Drupal 7 and Drupal 9, CSS, HTML. Managed website projects for website accessibility following WCAG, and conforming to data privacy following CCPA and CPRA. Worked with business and technology departments to develop projects that benefitted business, created better relationships with customers, and proactively tackled technological challenges. Aligned with e-commerce and marketing to address the changing needs of the customer during coronavirus shelter-in-place. Strengthened relationships with business in an atmosphere that is traditionally aligned with on-site work instead of virtual work. Developed long- and short-term Salesforce strategies and handled integrations and reports.

Consulted and advised clients on new directions for refinements of their existing platform, and setting up a new platform from start to finish. Created a more positive experience on the platform by collecting user data from group interviews and one-on-one discussions, and learned where organizations found the platform difficult to work with. Developed dashboards to help clients gain insights, track programs, and apply for new funding sources. Conducted trainings with staff members, and trained administrators on using the platform, often sharing trails with users for them to learn more about their specific needs. Built communities, necessary custom objects, flows to ensure existing and new staff members would more easily be able to use the platform, created visualforce pages, and wrote apex when needed. Cleaned up to 10 years of data collected by large organizations to ensure only validated data was uploaded to the platform.

San Francisco, California, Us

Daily assessment of data gaps in Salesforce. Measuring impact of significant and minor changes in data from external systems of record to downstream systems of record. Coordinating with upstream and dowstream systems to ensure data is accurate and bad data is eliminated from data flows. Developing plans for future database designs. Responding to user requests for quick fixes in the CRM and any additional program or coding issues. Working with technical and non-technical users.

Oakland, California, Us

Created strategically-aligned quantitative and qualitative reports which helped steer the future of the organization. Customized the Salesforce platform through the creation of new objects, cross-object lookups, coding for integrations, and reports aligned with the organization's goals. Wrote formal communications for internal and external stakeholders. Developed and administered Salesforce. Coded Wufoo forms to ensure user design maintained for potential participants who had varying levels of English and education levels. Managed a data entry volunteer who updated Salesforce data with hard copy applications from earlier years.

Master'S Degree, International Studies

Bachelor'S Degree, International/Global Studies

Bachelor'S Degree, Religion/Religious Studies

Bachelor'S Degree, Anthropology