• Customer Experience (CX) survey distribution, data collection, data visualization, and reporting to decision-makers to assist in product decisions and customer relationship management• Primary tools include Qualtrics, Excel, PowerBI

• Freelance software projects for small business clients• Generating new product concepts, and prototyping, testing, and deploying no-code online products

• Managed cross-functional software project teams for client companies• Primary day-to-day point of contact for client, solely responsible for project delivery• Primary owner of Agile processes, including standups, backlog grooming, demos• Responsible for requirements research, negotiation, and documentation• Planned roadmaps, defined user stories & acceptance criteria, prioritized backlog• Specialized in complex, highly-regulated domains (Finance, Healthcare)• Led 19 client projects, from 2 to 16 months long, supervising 3-12 engineers and 1-2 designers per project• Stabilized complex Fintech Artificial Intelligence platform by resolving team structural issues and reducing system downtime rate to withstand projected industrial usage• Personally built no-code Healthcare MVP and processed first $3000+ in transactions; this system has now grown to handle $1 million+ transactions per day

Taught C++ with Vim to 13 students in 2018 (in-person), and 8 students in 2020 (virtual)

• Designed futures marketplace to securitize and trade advertising space• Planned & conducted user research, defined personas, gathered requirements, and specified information architecture, wireframes, & user stories

• Produced unified UX Design to merge two retail brokerage web applications into a single product• Proposed and won user research budget, conducted months of user interview sessions. trained staff in user research skills

• Successfully navigated a startup product from concept to implementation, and continuedpost-merger support after startup was acquired• Designed retail brokerage software for individual investors (B2B2C)• Ideated concepts, budgeted user research, interviewed target users, defined personas, designed wireframes, wrote user stories, performed QA testing, & gave sales demos• Introduced Agile process, including user stories, backlog, & velocity estimation

• Taught students front-end web development, including HTML, CSS, and JS with jQuery• Go-to person for rapidly debugging student code

• Interviewed users, wireframed designs, and communicated value of features to clients• Lead designer on 8 client projects, each 1-5 months long

• Ran virtual lab sessions for section of 16 students to design & user test mobile apps (CS 179: Design of Usable Interactive Systems)

• Conducted User Experience research on mobile messaging apps in India and America• Published paper on usability testing in India, which became required reading in a Harvard MBA course, "Indian Cultural Effects on User Research Methodologies", CHI 2010

• Conducted usability research on the usability of APIs (Application Programming Interfaces) for developers, including live-coding usability tests• Evaluated design of SAP web APIs as part of Enterprise SOA microservices initiative• First author, "Usability Challenges for Enterprise Service-Oriented Architecture APIs",VL/HCC 2008

• Led research and prototyping of mobile app for NASA spacecraft technicians• Managed cross-functional team of researchers, designers, and developers• Interviewed NASA staff at NASA Ames and Kennedy Space Center bases

• Located, read, and abstracted research papers containing needed scientific data for the NIST/EPA/NIH Mass Spectral Database.• Remember when you watched CSI and they show investigators catching the criminal because they found a speck of something on his shoe and chemically identified it as coming from the crime scene? It's because they ran it through a chromatographic column and checked the mass spectra & retention time against a database. This job was me finding study data to populate that real-world database.