Jack Bebee Email & Phone Number

Cambridge, Gb

San Diego, Ca, Us

San Diego, Ca, Us

Ely, Gb

• Implementing and maintaining IT infrastructure to meet key business objectives.• Administering on-premise Hyper-V clusters and Azure PaaS, IaaS & SaaS environments.• Providing recommendations and solutions to key decision makers. • Adhering to all security best practises including anti-virus, firewall, permissions and updating existing systems.• Ensuring availability of all services by consistently adhering rigorously to access control, testing and change management processes.• Collaborating with 3rd party partners and other service providers as required throughout the organisation.

Uk, England, Gb

• Managing and maintaining of on-prem and hybrid-cloud enterprise storage solutions such as, IBM Storwize (V series), Dell Equallogics, HPe 3PAR and Microsoft Azure Storsimple.• Management of backups using Commvault and Symantec NetBackup.• Administration of Brocade and Cisco Fibre Channel fabrics.• Providing 3rd line support for storage and backup related issues.• Providing solutions and improvements to complex issues • Liaising with third party support teams to fulfill business requirements.• Ensuring the environment is compliant with security standards.• Daily active monitoring of Backups, Storage, Health and Utilisation.

Letchworth Garden City, Gb

• Providing 3rd line support to the Willmott Dixon group, taking ownership of support tickets escalated by the IT Helpdesk.• Managing multiple projects, organising my workload and liaising with the other support teams to fulfill business requirements.• System administrator supporting of the VMware v5.5 cluster running on IBM Bladecenter servers.• Management of backend IBM V7000 storage ensuring adequate resources are available and SAN to SAN replication to DR site is in a healthy state.• Responsible for managing AD including 16 remote offices, creating and managing Group policy across the business.• Daily monitoring of Backups, Auditing Reports, Domain Controller Replication and Exchange 2013 Health Reports.• Technical representative for Cyber Essentials Plus project, advising on how to meet the requirements and implementing agreed changes.• Travelling to remote sites across the UK for hardware installation and configuration.• Cross-functional support working with the network team to support Cisco Network infrastructure.• Administration of Bluecoat web proxy, monitoring logs and creating or modifying rules as required.• Administration of F-Secure AV creating policy and deploying to clients machines.

Letchworth Garden City, Gb

• Providing 1st and 2nd line technical support, answering support queries via phone & email.• Managing Service Desk call logging systems. • Using remote control software tools to provide fault resolution and diagnosis.• To prioritise system and user support calls for the support teams.• Managing and maintaining user accounts.• Creating and administrating Microsoft Exchange email accounts.• Supporting the organisation’s in-house developed software.• Recording faults as reported on: PC’s, laptops and mobile. • Determining the nature of faults and the steps required to rectify it.• Maintain Asset Registers for servers, users, computers, printers and software.• Document and maintain Helpdesk policies and procedures.• The update and maintenance of the Intranet accounts.• Track, monitor and report on all Helpdesk incidents within defined customer service levels.

Bishop’S Stortford, England, Gb

• Implementing key IT business systems in line with best practice and security principles.• Administering Windows infrastructure (AD, DHCP, DNS, WSUS)• Maintaining the server infrastructure and all user hardware such as printers, tablets, mobile phones, laptops.• Monitoring backups and storage capabilities daily to ensure high success rates to protect business data.• Performing system upgrades, hardware and software. • Managing multiple Content Management Systems for the company's web store.• Liaising with international web agencies to strategise on web development projects.

Bishop'S Stortford, Herts, Gb

• Managing and Maintaining Active Directory, DNS and DHCP.• Providing 1st line technical support, answering support queries via phone & email.• Remote administration and management of customer premises equipment.• To prioritise system and user support calls for the 2nd line support team.• Carrying out user administration and set up.• Recording and actioning faults as reported on: PC’s, servers, laptops and mobile. • Determining the nature of faults and the steps required to rectify it.• Writing progress and statistical reports for supervisors and managers.• Using remote control software tools to provide fault resolution and diagnosis.• Creating and administrating Microsoft Exchange email accounts.• Document and maintain Help Desk policies and procedures.• The update and maintenance of the IT service desk authorised users database.• Track, monitor and report on all Help Desk incidents within defined customer service levels.