Jack B.

Jack B. Email and Phone Number

Customer Success Manager (Contract) @ NDA
Charleston, SC, US
Jack B.'s Location
United States, United States
Jack B.'s Contact Details

Jack B. personal email

n/a

Jack B. phone numbers

About Jack B.

Enterprise Customer Success Manager with 8+ years in B2B SaaS, specializing in user adoption, account expansion, and measurable ROI. Experienced in managing $10M+ portfolios, optimizing processes, fostering C-level relationships, and delivering results through digital transformation and data-driven strategies.

Jack B.'s Current Company Details
NDA

Nda

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Customer Success Manager (Contract)
Charleston, SC, US
Jack B. Work Experience Details
  • Nda
    Customer Success Manager (Contract)
    Nda
    Charleston, Sc, Us
    View
  • Self-Employed
    Blockchain & Crypto Strategist
    Self-Employed Nov 2023 - Present
    • Conducted in-depth research on blockchain use cases, providing actionable insights for launching decentralized apps (DApps) and leveraging smart contracts.• Built and optimized a crypto mining rig for cost-efficient operations and profits.• Managed a diversified crypto portfolio, leveraging advanced blockchain knowledge to secure consistent returns achieving an average annual ROI of 40%-50%.
  • Whatfix
    Enterprise Customer Success Manager
    Whatfix Apr 2022 - Nov 2023
    Charleston, South Carolina, United States
    • Achieved 200% portfolio growth, expanding to $4.5M by securing major client renewals and maintaining a 100% retention rate.• Enhanced user retention by 30% and adoption by 60% through tailored customer success initiatives and proactive engagement.• Delivered $10M in annual savings via process optimizations, reducing labor costs by $100K/month.• Led cross-functional teams to develop a new product line, improving user behavior tracking and driving measurable ROI.
    View
  • Dealersocket
    Senior Customer Success Manager
    Dealersocket Nov 2015 - Jan 2022
    Charleston, South Carolina Metropolitan Area
    • Drove 120% revenue growth across 60+ enterprise accounts through data-driven strategies and continuous upselling opportunities.• Increased product adoption by 50% with a revamped mobile app, achieving a 60% boost in customer satisfaction.• Reduced churn by 30% and enhanced user engagement by 65% through analytics-driven account management.• Improved NPS by 40% by implementing personalized engagement plans and seamless onboarding experiences.
    View
  • Mosaic North America
    Sales Manager
    Mosaic North America Apr 2014 - Nov 2015
    Charleston, South Carolina Area
    • Surpassed quarterly sales goals by 122%, driving significant revenue growth and exceeding expectations.• Improved team performance and sales efficiency, resulting in a 17% increase in upselling success.• Optimized product demonstrations through inventory management improvements, enhancing customer satisfaction.
    View
  • Verizon Wireless
    Senior Sales Consultant
    Verizon Wireless Nov 2011 - Apr 2014
    • Consistently exceeded monthly sales quotas by 110%, earning the prestigious Winner’s Circle Award in 2012.• Developed strong customer relationships, improving retention rates by 15% through tailored service strategies.• Trained team members on advanced sales techniques, contributing to a 10% increase in overall team performance.
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  • Netjets
    Senior Account Manager
    Netjets Oct 2005 - Nov 2011
    • Managed a portfolio of 50+ high-net-worth clients, driving a 20% increase in retention through bespoke strategies.• Delivered 120% revenue growth by implementing strategic upselling and cross-selling initiatives.• Streamlined service delivery, reducing response times by 30% and operational costs by 15%, while maintaining a high NPS of 9+.• Boosted user engagement by aligning client goals with innovative solutions, reducing churn by 25%.
    View

Jack B. Skills

Marketing Account Management Sales Management Customer Service Marketing Communications Public Speaking B2b Marketing Strategy Leadership Customer Satisfaction Microsoft Office Team Leadership Social Media Marketing Business Strategy Social Media Start Ups Social Networking Public Relations Entrepreneurship Advertising Event Management Sales Process

Frequently Asked Questions about Jack B.

What company does Jack B. work for?

Jack B. works for Nda

What is Jack B.'s role at the current company?

Jack B.'s current role is Customer Success Manager (Contract).

What is Jack B.'s email address?

Jack B.'s email address is jb****@****ket.com

What is Jack B.'s direct phone number?

Jack B.'s direct phone number is +188898*****

What are some of Jack B.'s interests?

Jack B. has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.

What skills is Jack B. known for?

Jack B. has skills like Marketing, Account Management, Sales, Management, Customer Service, Marketing Communications, Public Speaking, B2b, Marketing Strategy, Leadership, Customer Satisfaction, Microsoft Office.

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