Jack Gibbons Email & Phone Number

Melbourne, Victoria, Australia

• As the Member Experience Team Leader my key responsibilities and duties include:
• Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team.
• Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes.
• Enhance the Yarra Leisure member experience via outreach and retention activities.
• Monitor and evaluate customer feedback to enhance the member experience through continuous improvement.
• Champion a member first best practice culture across Yarra Leisure.

Melbourne, Victoria, Australia

• The Yarra Leisure branches’ venues include, Richmond Recreation Centre, Collingwood Leisure Centre, Fitzroy Swimming Pool, Collingwood Estate Gym and Burnley Golf Course. As part of the Community Programs division.
• Reviewing, recommending and implementing improvements to existing sales and retention procedures and strategies.
• Performing a range of administrative tasks, reports and duties in order to adequately track membership sales, trends, processes and retention figures.
• Assisting the Member Experience Team Leader to meet budget targets.
• Facilitating and implementing training and development for the team.
• Oracle CRM Super User.

Melbourne, Victoria, Australia

• Successful Secondment Opportunity to provide support across the Property and Leisure Services branch for all recruitment activities, coordinated mandatory training requirements for our diverse workforce of over 400.
• Develop, maintain and implement systems and processes that support the effective administration of Yarra Leisure’s workforce, including recruitment, selection and inductions for all staff.
• To coordinate Corporate and Branch training and maintain training records to ensure all staff are fully trained, qualified and equipped in the competencies to undertake their role.
• To act as a liaison between Property and Leisure Services and Council’s People and Culture Branches to facilitate effective communication of correct workforce policy and process, streamlining HR enquiries and ensuring.
• To administer the Yarra Leisure payroll process on a fortnightly basis.
• To actively contribute to business improvement projects and initiatives identified through the Business Support Team and Quality Management System (QMS).

I was selected to participate in the first ever Virtual Business Consultancy Internship. As the leader of a team of five, we successfully delivered a two-week intensive Business Consulting project for our client Samley Teas, a market leading provider of Sri Lankan tea and food products.The team was tasked with providing lean and practical recommendations.

North Vancouver, British Columbia, Canada

Utilised exemplary customer service abilities and team work skills to ensure that guests had an enjoyable and memorable experience at the newly established fine dining restaurant.Responsibilities included; greeting, seating, serving and communicating with guests as well as preparing the restaurant for service and end of day routines. Other responsibilities.

Geelong, Victoria, Australia

Stepped down from my management role to return to university and study a Bachelor of Business.During my time in this position I also intermittently managed a small team with a core focus on ensuring stock flow processes were met and efficiently implemented to reduce stock levels in back of house areas.

Geelong, Victoria, Australia

Effectively led a team of around 20 team members. It was my role to ensure that stock flowed as efficiently as possible through the stock filling process. Responsibilities included; setting targets, meeting deadlines, maintaining presentation standards on the shop floor as well as in the back of house areas and training staff members. Other.

Lilydale, Victoria, Australia

Worked as a part-time retail associate while studying full-time at university.While in this role I developed competencies and skills in stock management, presentation standards and engaging with customers. My duties included stock rotation, back of house duties and customer service as well as the responsibility of emergency deputy warden.