Jack Gibbons Email & Phone Number

Melbourne, Victoria, Australia

As the Member Experience Team Leader my key responsibilities and duties include:• Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team. • Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes. • Enhance the Yarra Leisure member experience via outreach and retention activities. • Monitor and evaluate customer feedback to enhance the member experience through continuous improvement. • Champion a member first best practice culture across Yarra Leisure.• Emergency Management Committee• Gender Impact Assessment Working Group• Oracle CRM Branch Representative• OWL Learning Module Branch Representative• SharePoint Branch Representative• Emergency Management Training Facilitator

Melbourne, Victoria, Australia

The Yarra Leisure branches’ venues include, Richmond Recreation Centre, Collingwood Leisure Centre, Fitzroy Swimming Pool, Collingwood Estate Gym and Burnley Golf Course. As part of the Community Programs division, Yarra Leisure has a commitment to improving both the physical and mental health of the community.As the Membership Services Officer my key responsibilities and duties include:• Reviewing, recommending and implementing improvements to existing sales and retention procedures and strategies.• Performing a range of administrative tasks, reports and duties in order to adequately track membership sales, trends, processes and retention figures.• Assisting the Member Experience Team Leader to meet budget targets.• Facilitating and implementing training and development for the team.• Oracle CRM Super User.• OWL learning System Branch Champion.• Multiple successful backfills as Member Experience Team Leader.

Melbourne, Victoria, Australia

Successful Secondment Opportunity to provide support across the Property and Leisure Services branch for all recruitment activities, coordinated mandatory training requirements for our diverse workforce of over 400 employees and administered the pay roll process on a fortnightly basis.As the Recruitment and Training Officer my key responsibilities and duties include:• Develop, maintain and implement systems and processes that support the effective administration of Yarra Leisure’s workforce, including recruitment, selection and inductions for all staff.• To coordinate Corporate and Branch training and maintain training records to ensure all staff are fully trained, qualified and equipped in the competencies to undertake their role.• To act as a liaison between Property and Leisure Services and Council’s People and Culture Branches to facilitate effective communication of correct workforce policy and process, streamlining HR enquiries and ensuring Yarra Leisure’s Leadership Team remains informed.• To administer the Yarra Leisure payroll process on a fortnightly basis.• To actively contribute to business improvement projects and initiatives identified through the Business Support Team and Quality Management System (QMS).

I was selected to participate in the first ever Virtual Business Consultancy Internship. As the leader of a team of five, we successfully delivered a two-week intensive Business Consulting project for our client Samley Teas, a market leading provider of Sri Lankan tea and food products.The team was tasked with providing lean and practical recommendations for a potential entry into the Australian consumer market for the client’s diverse range of quality tea and food products.This involved conducting thorough market research to identify the feasibility of entry, identify market trends, Australian consumer behaviour and propose a list of potential agents and distribution networks that Samley Teas could partner with in Australia.Our research findings and proposed recommendation were compiled into a detailed report for the client and were also condensed into a 15-minute pitch presented to the company’s Founder and Director, Kavith Balage.In my role as leader of the team, I led and conducted the four meetings and the presentation with the client as well as divided and organised the tasks to be completed by the group. In addition to this I tracked the project’s progress using a Gantt chart and facilitated daily team meetings.

North Vancouver, British Columbia, Canada

Utilised exemplary customer service abilities and team work skills to ensure that guests had an enjoyable and memorable experience at the newly established fine dining restaurant.Responsibilities included; greeting, seating, serving and communicating with guests as well as preparing the restaurant for service and end of day routines. Other responsibilities included stocking the weekly liquor orders upon arrival.

Geelong, Victoria, Australia

Stepped down from my management role to return to university and study a Bachelor of Business.During my time in this position I also intermittently managed a small team with a core focus on ensuring stock flow processes were met and efficiently implemented to reduce stock levels in back of house areas.

Geelong, Victoria, Australia

Effectively led a team of around 20 team members. It was my role to ensure that stock flowed as efficiently as possible through the stock filling process. Responsibilities included; setting targets, meeting deadlines, maintaining presentation standards on the shop floor as well as in the back of house areas and training staff members. Other responsibilities included developing rosters, leading work group meetings, the handling and locking up of money into the store safe and the role of chief fire warden.

Lilydale, Victoria, Australia

Worked as a part-time retail associate while studying full-time at university.While in this role I developed competencies and skills in stock management, presentation standards and engaging with customers. My duties included stock rotation, back of house duties and customer service as well as the responsibility of emergency deputy warden.