As a Senior Software Engineer and Consultant at Chamonix, I played a pivotal role in the development and coordination of a multi-million-dollar education platform for global companies. I was the primary contact for new developments within the system, effectively liaising between developers, management, and clients to ensure the highest expectations were met.During my tenure, I honed my expertise in database management, becoming the team's go-to expert. Simultaneously, I leveraged both my technical and soft skills to improve customer relations, often being called upon to resolve client issues which resulted in increased customer satisfaction and stronger client relationships.My time at Chamonix was instrumental in shaping my leadership skills. In a flexible work environment, we defined our own work schedules and agile epics and built strong client relationships. These experiences have greatly influenced my advocacy for agile principles and test-driven development in my current role at BAE Systems.

In my brief tenure as a Software Engineer at the Department of Education, I utilized my project management skills and technical expertise to resolve project obstacles and streamline operations. My key accomplishments include the normalization of a dataset, which significantly reduced human errors, and spearheading a project that cut down office administration tasks from 20 hours per week to under 4 hours. I also simplified the onboarding process from six weeks to a few days, demonstrating my commitment to efficiency and productivity.

In my role as a Senior Technical Specialist at Westpac, I exercised my software engineering acumen to devise novel solutions to complex design challenges. As a crucial collaborator across project and development teams, I was instrumental in the planning, testing, and deployment of new products and technologies.A key accomplishment during my tenure was the development of a remote password reset tool in response to the COVID-19 pandemic. This tool significantly streamlined the work of our internal service desk agents, showcasing my ability to adapt and deliver under exceptional circumstances.Our team excelled in enhancing operational efficiency, processing an impressive volume of over 10,000 requests monthly through an array of approximately 150 different automations. This high throughput was a testament to our commitment to productivity and service quality.Recognizing the importance of security in the banking sector, I took an active role in collaborating with our internal IT Security team. Together, we identified and remediated potential vulnerabilities, fortifying the bank's security posture and protecting our clients' trust.

As a Senior Web Developer and AI Specialist at Westpac, I combine my technical skills and leadership to drive operational efficiency and shape innovative digital service solutions. Overseeing the development of our internal service desk portal, 'OneDesk', with Agile Kanban methodology, I provide key technical assistance to decision-makers and facilitate effective communication between management and our team.My expertise spans Web technologies (WAMP stack), AngularJS, and .NET Framework (C#, WinForms, WPF), contributing to impactful projects such as an automated C#.NET application that processes up to 1K tickets weekly. Furthermore, by developing a machine vision system to automatically detect and rectify ICT faults, I've increased the customer self-help rate by 13%.

Beginning my career journey at Westpac as an Internal Service Desk Agent and Junior Software Engineer, I provided integral support across various networks, applications, operating systems, and hardware. My role involved diligent diagnosis and resolution of technical issues, ensuring a seamless user experience across the board.In addition to support, I leveraged my programming skills to craft software solutions using tools such as ASP.NET Core Razor, SQL, and Active Directory. These solutions significantly improved the processes for IT service desk agents and Westpac employees alike, fostering operational efficiency.A significant achievement during this tenure was the development and implementation of a web-based troubleshooting system. This innovative tool facilitated automatic detection, troubleshooting, and submission of ICT fault tickets, leading to a remarkable 30% improvement in ticket efficiency. This project was pivotal in earning my promotion to Web Developer and showcased my commitment to leveraging technology to enhance organizational effectiveness.