Jack Bretcher Email & Phone Number

Richmond, Va, Us

Responsible for all aspects of IT as well as Operations at PartnerMD. • Provide day-to-day leadership and management of clinical services, nursing, patient services, IT, facilities, and Project Management. • Responsible for a continual improvement approach to clinical care and patient experience. • Achieved a Net Promoter Score (NPS) of 95 and overall satisfaction score of 4.96 out of 5.0. • Responsible for driving growth, retention, and improved patient experience while managing profitability and cash flow. • Work as a partner with Finance, HR, Sales, and Marketing to achieve PartnerMD’s business goals. • Build a culture of inclusion and support which enables organic improvements in customer experience and profitability.

Richmond, Va, Us

Responsible for all aspects of information technology and data analytics at PartnerMD.• Responsible for designing and building the strategic information technology roadmap to support PartnerMD’s growth plans while supporting the day-to-day needs of the clinical and support organizations.• Provide leadership for tactical and strategic planning for the enterprise data, network and application infrastructure.• Evaluate both on-premises and cloud-based solutions to support the short and long-term needs of the enterprise.• Negotiate contracts with multiple vendors to provide integrated systems and services.• Monitor system utilization, capacity, and security of all corporate systems, including network, telecommunications, storage, database, and applications, both on-premises and cloud-based.

Responsible for all aspects of business including strategy, product development, support and marketing. Identified strategic business partners and negotiated co-branding and integration contracts in order to add key functionality to our product with little or no additional cost creating the ability to compete on a feature-by-feature basis with any real estate CRM product on the market today. Key Accomplishments:• Developed and brought to market a product to address a need that was not being met in the Real Estate CRM market.• Designed and developed a fully automated back-end order processing system allowing orders to be processed ‘real-time’, 7 days per week, 24 hours per day with zero overhead.

Responsible for the development, deployment and on-going support of all aspects of Medley Health’s internal andcustomer facing technology. Managed the design, development and implementation of the company’s corporatewebsite, physician websites, physician and patient portals, HIPAA compliant secure messaging and technicalinfrastructure.Key Accomplishments:• Delivered Medley Health’s initial SaaS based product offering which included:o A full content management platform.o A platform to standup physician websites with less than 1 man-day of effort,o A HIPAA compliant secure messaging platform.o Personalized portals for both physicians and patients.• Designed, built and deployed a membership payment processing system to integrate with Medley’scentral CRM system (SalesForce.com).• Built offshore development and quality teams to supplement Medley’s internal and externaldevelopment efforts.

Responsible for the implementation of Simon Property Group's Enterprise Content Management (ECM) Program.

Austin, Tx, Us

Responsible for growing TESTCo’s locally managed offshore testing business as well as identifying and adding new lines of business. Created and implemented the “On-Demand Testing” practice. Added nearshore as an alternative to offshore (Eastern Europe) for new and existing customers by building TESTCo’s Latin America operations. Key Accomplishments:• Created the “On-Demand Testing” product offering to make it easier for customers to do business with TESTCo, while opening new markets TESTCo would not have otherwise had an opportunity to serve. • Re-negotiated TESTCo supplier agreements from 30 day to 5 day minimums, allowing the introduction of short-term, on-demand services. • Successfully established an organization in Mexico to service customers that required same time-zone coverage. • Built teams that spanned multiple geographies bridging cultures and time zones to deliver tangible results to customers.

Charlotte, Nc, Us

Responsible for the development of the Information Systems Planning practice at TITAN Technology Partners including the development of methodologies and support system specifications as well as recruiting and project execution for all Information Systems Planning and Consolidation, Standardization and Integration projects.

Responsible for all areas of Tavolo’s information technology including web storefront, order management, financial accounting systems, warehouse management systems, telecommunications, and call center.Key Accomplishments:• Migrated Tavolo’s website and associated back-end systems to scalable industry standard technologies while maintaining 100% site uptime and delivering the solution on-time and at budget. • Recruited, hired and lead a world-class team to support Tavolo’s front and back-end enterprise systems. • Turned a loose group of existing engineers and designers into a cohesive development and creative organization. • Communicated both technical as well as business topics to every level of the organization, from the board of directors to members of the technical staff.

Managed the Business Systems Consulting Practice for the Eastern Region of Norstan Consulting. Responsible for the development of standard methodologies, practices, and procedures as well as staff recruiting, selection, and development. Major areas of focus included Strategic Information Systems Planning/Deployment and Infrastructure Planning/Deployment.Key Accomplishments:• Founding Partner and member of the core management team that built the firm from 7 people and break-even profitability to more than 250 billing consultants when it was sold to Norstan.• Built the IT Strategic Planning Practice which provided the foundation for the company’s Enterprise Software Practices. • Provided strategic IT consulting to PRIMA’s mid-cap customers, aligning their business and IT strategies. • Kick started the growth of the Raleigh branch office doubling the number of billing consultants and maintaining a utilization of 95% or greater over a 10 month period.

Key architect in the development and deployment of a client/server architecture including the selection and deployment of relational database systems, application and database servers, development tools, infrastructure standards, and policies/procedures.

Held various positions including Power Engineering, Commercial and Industrial Marketing, Services Reliability Coordinator, and member of the Information Management staff.

Bsee, Electrical Engineering And Science

Education record