Responsible for driving commercial business opportunities in the Americas region through strategic investments in eCommerce applications. Increasing eCommerce volume growth of 30% per year for last four years in the Americas region by enhancing the customer experience. Currently manage global eCommerce applications that generate €4.5 B annually. Pioneered a new User Experience design process for the company. Gathered innovative enhancements from customers in 12 countries to transform the customer experience to be much more intuitive, streamlined, and modern. Optimize customer experience of web applications and DHL.com throughout 59 countries in the Americas region. Accomplished this by:- increasing customer satisfaction and usage of electronic trading systems- Reducing costs, aligning with long term business strategy by migrating countries to a set of global standard applications for shipping, tracking, rating and integration- eSolutions Business Development: gathering and prioritizing requirements for enhancing systems- Briefing executive board on program financials, risks and work stream progress- Testing and deploying new releases of each web application in the region and ensuring high quality- Managing and monitoring eCom performance for P&L and scorecard reporting- Directing vendor teams distributed across multiple countries

Responsible for all US Express customer-facing web applications, including the dhl-usa.com web site, web shipping, tracking, rating, online billing, monitoring and the electronic export filer.Managed the business aspects of IT projects for US Express Operations. Defined business requirements, processes and project schedules. Manage the full System Development Life Cycle using the waterfall methodology. Utilize offshore resources in Malaysia (DHL) and India (Infosys). Lead a matrix organization with resources across 6 time zones. - Led projects for a restructuring program that will reduce costs for one US business unit by $1 billion annually.- Increased quality and efficiency by implementing Global Standard Operating Procedures.- Deployed a global application portfolio throughout 106 US Service Centers. This eliminated millions in annual run costs associated with the mainframe and over 600 legacy applications. - Redesigned Independent Contractor Payments process to pull shipment data from a global Enterprise Service Bus architecture, perform rating and invoicing, and integrate payment data with an SAP AP module. Used the triple constraint to manage change requests and align stakeholder expectations.- Defined requirements for route optimization application. Performed data analysis to identify a global Business Intelligence solution to meet these needs.- Tested and implemented hazmat modifications for FAA compliance. Analyzed external integration solution using EDI message formats.- Developed and executed testing and deployment plans to ensure quality and business continuity.

Manage business process improvement, application development, packaged application selection/implementation, strategic planning and vendor management to meet and exceed the needs of clients. Most recent assignment was with the City of Fort Lauderdale.- Improve productivity of people, processes and systems by automating the reporting of Parking revenue. Developed and implemented application to integrate parking revenue. - Streamlined 65% of the low-value steps required to process refunds. Reduced outstanding refunds from 10,000 to 200. - Facilitate systems analysis, requirements definition, process mapping, design, development and implementation of applications. Use MS Project to manage project schedule, cost and resources. - Develop technical requirements for RFPs, evaluate proposals, recommend vendors. Collaborate with vendor PMs to migrate, customize, integrate and implement packaged applications within established timeframe, cost and service levels.

Managed the successful implementation of process improvements, application development, technology strategy and infrastructure. Increased revenue, efficiency and quality of international, financial and operational processes, while aligning with the business strategy.- Managed IT infrastructure projects for application development groups. Recommended appropriate application architecture (J2EE, Microsoft/.Net, CICS). - Selected to start up an Advanced Technology Research Team, designed and deployed a new process to increase alignment, value and communication of emerging technology opportunities. - Successfully managed six large-scale application development projects and led teams of up to 20 people through full SDLC. Designed, developed, and implemented global financial applications. Implemented Dimensional Weight process improvement, resulting in tens of millions of additional revenue annually.

Independently developed, implemented, and supported applications for fashion retailers.Utilized Micro Focus Cobol to code and implement client-server-based accounting and CRM systems. Managed customer relationships and provided on site customer support.