Jack Capstaff Email & Phone Number

York, England, United Kingdom

As the delivery solutions manager for Gear4music, the UKs largest online musical retailer, I oversee 20+ couriers dispatching from 6 DCs, 2 in the UK and 4 in the EU. I work on improvement of delivery solutions to keep a cutting edge within a thriving and competitive e-commerce market, the logistical and operational complexities of being a multi-carrier company, configuration of services and how these are tailored to display a unique offering to the end user, as well as the reconciliation of invoice vs. expectation, along with the reporting of courier KPIs, and other developments, to the board.I lead a team of 5 and report into the CEO and Operations Director. In this role I have successfully established and negotiated new courier account including for our two new international distribution centres in Barcelona and Dublin, which came online in Q3 2021.As well as new relationships and accounts, I have successfully renegotiated existing accounts using historic sales data and trends, as well as forecasts to improve on existing rates, driving incremental sales at a lower cost to the business.Working closely with the Ops director and warehouse management staff, I enjoy problem solving logistical complexities surrounding pick up times, appropriate packing spaces, allocation of resource and packaging review. I have spearheaded efforts and projects for change and formalisation to enable greater efficiency within a number of functions for the business, at the operational and commercial level through process revision, and account / contract negotiation.

York, England, United Kingdom

While working in the role of Courier Service Configuration Analyst, I worked to formalise and adapt the method with which couriers was considered as part of a commerce business model.The role was required to be able to accurately capture and form expectation of cost of couriers over a wide range of products (everything from guitar strings to grand pianos) from each of our DCs to destinations worldwide; based on product weights and dimensions, postcode/destination, and make sure this was all calculated at the online basket, so that we can offer the customer a subsidised shipping solution with the most appropriate courier for the job.In formalising the process, I also worked to develop invoice reconciliation through which we recouped significant sums in historic invoicing discrepancies and contractual terms that were overlooked.Through both the configuration work with regard commercials and the display or services to the customer, as well as the invoice reconciliation, an absolute attention to detail was required, and an ability to take in large amounts of information from different sources to be able to fully realise the picture.In this role I developed excellent data analysis techniques, with particular focus on advanced excel use (including VBA), but also cross platform work including SQL, databases, and Power BI.

York, England, United Kingdom

Working in the buying team for gear4music I was responsible for the replenishment purchasing for orchestral goods, as well as brand acquisition.

Rotherham, South Yorkshire, United Kingdom

Period testing and inspecting, including production of reports for FORTEM, on behalf of Rotherham Council. I inspected and electrically tested social dwellings and schools and produced reports on safety of electrical installations.

Bachelor Of Music, Bmus, Contemporary Music Conducting And Composition

A Levels, Music, Maths, Physics, B,B,C

Activities and Societies: A member of several banding organisations such as swing bands and choirs. MD of 2 pantomimes. (2010, 2011).

Gcses, English, Maths, Science (L), Science (H), Music, Geography, German, Drama, Rs, It, Electronics,, A*, A*, A*, A*, A, A*, B, B, A*, A*, A

Activities and Societies: School Council Chairman for 2 years. Senior prefect. Musical groups; Senior Choir, Swing Band.Whilst at school I.