Hui C C. Email & Phone Number

Melbourne, Australia

Tram qualifications:MMTB W8 Class, Z3 Class, A2 Class, B2 Class, Alstom Citadis C1 & C2 Classes, Advance Combino D1 & D2 Classes, Bombardier E Class1. Prioritising personal safety and passenger safety at all times2. Satisfactorily resolving passenger concerns, problems, and requests3. Adhering to Yarra Trams Policies and Procedures while driving trams4. Adhering to Yarra Trams Customer Service Standards while making passenger announcements5. Following tram route and timetable and delivering a reliable service6. Rectifying and reporting minor faults in accordance to Yarra Trams training7. Dealing with emergency situations and disruptions during tram operations including (but not limited to) collisions, passenger falls and injuries, and defective trams.

Melbourne, Australia

1. Assist customers on board trams and at tram stops by providing service information and timetables, fares, travel options, and concerning services2. Carry out specific passenger information duties at special events, occupations, and service disruptions 3. Assist in deterring anti-social and unruly behaviour on-board trams and at tram stops and reporting such incidents to the Yarra Trams Operations Centre, Police, or other Yarra Trams Operational staff accordingly4. Assist with the loading and unloading of trams during busy periods, peak travel times, and special events to ensure the efficient movement of trams5. Assist customers to understand the Myki ticketing system6. Promote public transport services and Melbourne tourism attractions to tourists and commuters on the City Circle Tram.7. Patrol the network in a vehicle and assist Yarra Trams Network Officers during disruptions on Night Network

Melbourne, Australia

1. Handled customer enquiries and obtained customer feedback on the quality of service provided by the Centre.2. Greeted, directed and assisted customers whilst adhering to customer service standards.3. Provided a personalised service to all their members & guests whilst maintaining & ensuring only the highest level of customer service at all times.4. Assisted the Club Manager in membership administration, staff rostering, managing of retail stock, and daily banking.

Penang, Malaysia

1. Looked after a team of 8 – 12 employees in a fast paced working environment.2. Managed all aspects of operations of the gym including Front of House, Staffing etc.3. Handled all coordination of group fitness and personal training aspects of the business.

Penang, Malaysia

1. As Membership Consultant, I contributed in generating new members, managed existing members, and integration between both; I was also in charge of reception duties, as well as performing necessary administration duties.2. As Club Supervisor, I provided support and management to a team of 4-6 employees; I handled daily club operations and was responsible for ensuring that each member had a quality customer service experience with us.

Kuala Lumpur, Malaysia

1. Provided general customer service including assisting customer queries regarding products etc.; Cash handling duties and excellent knowledge of POS systems.2. Performed merchandising duties including receiving, checking and stocking shelves.

Penang, Malaysia

Penang, Malaysia

Bachelor'S Degree, Mass Communication/Media Studies

Major: Public Relations Minor: Journalism

Diploma, Mass Communication/Media Studies

Activities and Societies: SingingMajor: Public Relations Minor: Advertising

High School