Jack Chiu Email & Phone Number

A highly experienced and competent technical solutions professional with excellent skills and abilities in:• Extensive experience in working autonomously• Good verbal and written skills• Strong time management skills• Ability to provide superior customer handling skills • Ability to liaise with all level of the organisation (from graduates to CEO)• Ability to lead and mentor junior support staff• Good analytical, planning ability and attention to detail• Adapting quickly to new environments Passionate about understanding people’s needs, developing solutions, and delivering results.Systems supported:Windows 95, 98, ME, NT, 2k, XP, Vista, 7, 8, 10, 11 • Microsoft Active Directory / Azure • Microsoft InTune • Microsoft WSUS and SMS/SCCM • Microsoft Office 95 - Office 2016 / Office 365 • Novell Netware, Zenworks and NDS • Oracle Collaboration Suite • Pointsec encryption for Mobile devices • 3G, RAS, VPN, VNC, Dial-up • CISCO, Avaya and Shoretel VoIP, Lucent and Ericsson PABX • Blackberry (BES), Androids, Smartphones • SystiMax iPatch and Visy patch systems • Citrix Metaframe and Clients • TCP/IP - IPX/SPX Networking • HP+WYSE Thin Clients • Lotus Notes (basic support) • Microsoft Dynamics CRM and AX • Microsoft Forecaster • Microsoft FRx/Management Reporter • ELOdigital Professional • Quickbooks Premier and Quickbooks Online (hosted by Reckon) • Seagull BarTenderENPS • AutoCue/Cueword • ATEX Genera, CyberSell, EditionBuilder • Nielsen Arianna, Mercury, RatingsHub and Clear Decision • OzTAM • TVMap • 9mm • SkyTrack • Sales and Taffic • Phoenix • ScheduAll • Q Survey • AdQuest/AdView • Cubes (Analysis Services)Pronto Xi ERP • IBM Cognos ReportsFreshService • ServiceNowSpecialties: Multilingual - English and Mandarin

Listed skills include Software Installation, It Operations, Windows 7, Active Directory, and 44 others.