Jack Chou Email & Phone Number

Coquitlam, Bc, Ca

Burnaby, British Columbia, Canada

• Support project management and business analysis methodologies• Manage and maintain over 100 desktops, laptops, and mobile devices• Provide technical expertise and support to over 150 end users through a customized internal ticketing system• Improve business and systems processes through Kaizen initiatives

• Engaged with clients to gather business requirements• Converted business requirements into over 10 tangible deliverables such as functional requirements, workflow diagrams, and instruction manuals• Maintained business requirements and aligned them with functional and technical requirements• Conducted 4 levels of testing including unit test, integration test, system test, and user acceptance test to verify client's business needs are met• Completed over 5 complex software implementation projects with a minimum of 98% satisfaction ratings

• Analyzed client's complex processes through interviews, workshops, and workflow analysis• Designed a streamlined process with a potential cost reduction of $600 annually

Burnaby

• Assisted in factory production• Picked and packaged customer's orders• Received and organized shipments• Managed inventory using ERP software

Vancouver, Canada Area

• Shipped and received warehouse goods• Refurbished and repaired used equipment• Helped with walk-in customers• Managed, analyzed and purchased inventory

Burnaby

• Provided access control for the clients• Performed hourly patrols to ensure the safety of the property• Wrote detailed reports and notes

Vancouver, Canada Area

• Processed domestic or international security clearances• Helped with issuing employee ID cards and IT support• Investigated cases using forensic software

Diploma Of Technology, Information Technology, With Distinction

Bachelor Of Technology (Btech), Forensic Investigation (Computer Crime), With Distinction

Diploma Of Technology, Internet System Specialist, With Distinction