Jack C. Email & Phone Number

Malaysia

1. Responsible for all durian farm matters.2. Assesses plant health and provides for plants' cultural needs via daily inspections, scheduling, and implementation of cultural practices.3. Oversees, coordinates, and manages the production and propagation of all plant/durian material.4. Uphold the highest standard for quality plantation/nursery products. Ensure proper watering, pest control, fertilization, and pruning occurs as needed.5. Managing a portfolio of fruit farm maintenance, maximizing customer satisfaction and coordination of personnel, equipment & facility resources, and employee training & development.6. Possess the technical and practical competency for agriculture/horticulture.7. Arranging the maintenance and repair of the fruit farm, nursery, machinery, and equipment.8. Understanding the implications of the weather, and making contingency plans.9. Maintaining knowledge of pests and diseases and an understanding of how they spread and how to treat them.

Malaysia Kuala Lumpur

1. Manage Customer Service ,Training and CSQC Department.2. To maintain KPI System for the Customer Service ,Training and CSQC Department.3. Attend to customer’s enquiries, requests and complaints.4. Monitor customer service operation, identify issues and develop action plan to resolve the issues.5. Collect the feedbacks from the customers and improve the quality of service to the customers.6. Data analysis and prepare relevant reports to the Management.

Philippines Makati City

Marketing :-1. Corporate brand reputation promotion.2. Corporate reputation crisis public relations.3. Enhance brand core strengths and cultural concepts.4. Plan the series of brand stories and marketing soft articles for target groups, marketing targets, competitors and market environment.5. Spread through various media and propaganda forms to attract consumers' attention and spread to form a social focus.6. Expand brand influence and credibility in the shortest possible time.CSQC : -1. To maintain Quality Management System for the QC Department2. To achieve quality objective of the QC Department3. To act as Internal Quality Auditor as require by customer service procedures4. To manage the KPI system for the QC Department5. To manage manpower review for QC Department from time to time6. To manage preventive and corrective action with regards to all the feedbacks/complaints from customers.

Makati City Philippines

1. Responsible for the daily payment transactions processing (fund in/out), ensuring all payments are processed. (Thailand)2. Payment gateway adjustment, risk control of merchant Fund IN volume, ensure that gateway balance is sufficient for merchant daily settlement. (China)3. Balance variances analysis between own back-office system and Gateway system.4. Prepares accurate, timely, and meaningful financial reports. This includes Balance matching report, Agent fund out report, Gateway Expenses review, Gateway Reconciliation, and other reports deemed necessary. 5. Monitoring and review account team daily tasks, reports, Standard Operation Procedures.6. Ensure payment gateway and online deposit/system are stability, improvements and enhancement suggestions (Monitoring/analysis)7. Involved recruitment decisions.8. Merchant and competitors survey/report/assessment and analysis.9. Coordinates professional and technical development.10. Coordination with technical/development team, follow up development progress.

Makati City Philippines

Marketing Department 1. Brand production, promotion, media performance analysis /comparison (Factor analyze and provide recommendations)2. Teams building, counseling and facilitate routine work for marketing officer staff3. Employee work schedules and task assignment (Forum marketing, QQ marketing, Social media marketing)4. Evaluate quality and effectiveness of the marketing officer staff selling skill5. Risk management, analysis and evaluation website promotion /forum activity6. Regularly assess website products turnover & member status7. Search engine optimization content writing (Website and forum thread)8. Regularly market research for analysis and evaluation Customer Service Department1. Coordinates, supervises and is accountable for the daily/weekly/monthly activities situation of a team members.2. Prepare, approve and adjustments CS staff work schedules.3. Coordinates work activities with other supervisors, managers, departments, etc.4. Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Service Level and etc.5. Organizes training programs/ refresher courses for the associates. Appraises them on their performance and provides regular feedback. Manages the performance appraisal process for the entire team every month.6. Give required training to new joiners and existing team members. Frontend,backend knowledge and how to handle Live Chat and resolving issues.7. Assign certain duties to the employee, explaining how those duties are to be done (i.e. What level of performance will meet the supervisor’s expectations) and communicate how the successful performance of those duties will be measured (Key Performance Indicators must be explained). Ensure that team members are clear about the Key Performance Indicators and the evaluation process.8. Conducts monthly performance reviews for team members.9. Create,collection,revise and update of customer service department standard operating procedure.

Kl Malaysia

1. Answer emails, live chat related to member questions and/or problems.2. Identify, research, and resolve member questions and problems. 3. Collect information from member through diagnostic procedures to determine source of issue. 4. Track all member questions within specified time.5. Prepare standard statistical reports, such as help desk incident reports.

Tel-Marketing Skill, Tel-Marketing Skill Training Certificate

Computer Hardware Engineering, Computer Hardware Engineering Certificate

English Language, Hlc Language Centre Certificate

Economics, Spm