Jack Lam Email & Phone Number

Results-Driven Product Lead | SaaS, AI, and Marketplace ExpertAccomplished product management professional with 12 years of experience in B2B and B2C SaaS, marketplace, and AI-driven products. Consistently scaling revenue and enhancing customer engagement at companies like Verizon, Audible, and Shutterstock. Known for building and managing high-performance, cross-functional teams and aligning technical and business objectives with a data-driven approach.Key Achievements:• Revenue and Engagement Growth: Drove a $50M ARR increase by transforming Shutterstock’s subscription model, boosting customer engagement from 38% to 45%. Launched a self-serve subscription upgrade for eCommerce users in 2023, generating an additional $2M in ARR.• AI Market Entry: Led conception of AI data-labeling proof of concept, merging AI capabilities with human reviewers to meet emerging market demands.• High-Impact Leadership: Spearheaded a large-scale product revamp, coordinating 100+ stakeholders across product, engineering, and sales teams. Recognized for mentoring aspiring product managers and supporting career transitions within the team.Technical and Methodological Expertise: Agile, Scrum, and Kanban practitioner, consistently utilizing OKRs to drive performance and alignment. Experienced in prompt engineering and practical AI applications through Shutterstock’s AI initiatives and external partnerships.Leadership Philosophy: Data-driven decision-maker with a proactive, hands-on approach. Skilled at stakeholder alignment, fostering collaboration, and driving strategic product vision to execution with adaptability and curiosity.MBA from Carnegie Mellon and B.S. in Computer Science from the University of Virginia. Patent holder in enhancing in-store retail experiences. U.S. Citizen.

Listed skills include Cross Functional Team Leadership, Product Development, Product Management, Strategy, and 27 others.