Jack Cross Email & Phone Number

Chesterfield, Missouri, United States

• Improved the overall analytical performance across multiple social media platforms inthe first quarter of employment while reducing overall cost.
• Onboarded more than 150 additional social accounts for business under the maincorporate business account.
• Increased benchmark rating to top 3 across all other leading mortgage companies inthe Midwest on multiple different platforms.
• Created diverse social media platform that allotted all profiles to have full automationwhile driving improved engagement.
• Consulted over 100+ business partners on efficient social media strategy with 100%increase success rate.

Adelaide, South Australia, Australia

• Crafted and orchestrated the inception of user accounts, ensuring the seamless integration of new entrants into our digital realm.
• Designed and implemented intricate account creation workflows that serve as the gateway to our digital domain, accommodating a diverse array of users.
• Vigilantly oversaw permissions and access controls, managing the ebb and flow of privileges to safeguard our digital sanctum.
• Continuously optimized and fine-tune the account ecosystem, resolving access-related issues with the precision of a digital surgeon.
• Articulated and coded the intricacies of account creation and management processes, enabling seamless knowledge transfer and continuity.
• Erected fortifications to protect user information and uphold the unassailable security of our digital bastion.

Jackson, Missouri, United States

• Engaged in various activities such as social media data analysis, search engine optimization, workforce data organization, workplace process integration and mobile app development.
• Created over 70 projects in 2022 and was rated highly in speed, accuracy and impressions that reached as many as 30,000 people in a single post.
• Highlighted key articles and improved data collection methods for improved metrics, web and app integrations, user interfaces, and digital organizational improvement.

San Antonio, Texas

• Identifies and manages existing and emerging risk, compliance, and control issues in the operating environment, concurrent with implementing actions to mitigate business impact.
• Manages internal and external third-party service providers with rigorous focus on performance indicators, service level expectations, regulatory compliance, and risk management.
• Executes projects and business process improvement initiatives required to achieve defined business outcomes.
• Partners, collaborates, and influences effectively across the enterprise product leaders as well as the line of business leaders to ensure they are considering fraud implications.
• Identifies and tracks fraud violations for the enterprise.
• Collaborates with industry partners and peers to identify new fraud strategies and technologies, discusses fraud trends and effective mitigation tactics.

San Antonio, Texas Area

• Increased customer retention by 22% by providing exceptional customer service.
• Five quarterly awards for highest sales percentage by districts.
• Generate higher productivity ratings by 38% by utilizing better team and break management.
• Generate weekly, and month sales quotas by utilizing Microsoft Excel and E-Commerce Product Performance Reports.

San Antonio, Texas Area

As a sponsored summer internship I was placed with AppleOne as a Staffing Specialist.My duties included and were not limited to attracting candidates, evaluating resumes, scheduling and conducting interviews, managing hiring paperwork, on-boarding assistance, records management, maintaining client and talent relationships and other HR projects as assigned.

Ft Sam Houston

• Won Associate of the Quarter for outstanding achievement and distinction in leadership, Quarter 2, 2015.
• Created new standards enhancing customer satisfaction level by 40%; developed training program to train over 2000 customer services executives on communication and customer retention.
• Implemented more than 8 process improvements during first year in position, including improvement in customer service model; changed training methods for customer care representatives and conducted mock customer audits.
• Increased sales by 17.21% in assigned department within 3 months.
• Created business plan, analyzed each department and estimated requirements for production improvements by 14.5%.

Alamo Quarry

• The interviewing, hiring, scheduling, coaching, counseling, suspending of any cast member, with oversight from the General Manager or senior management of the facility, and after conferring with the Human Resources.
• Controlling costs, including all direct operating expenses; purchasing and ordering concession and café stock and any other supplies needed for daily operations, as well as the inventory and auditing processes involved.
• Supervising theatre maintenance (building and grounds, where applicable), including performing minor repairs and obtaining qualified personnel for large maintenance concerns.
• Marketing and promotions of feature film engagements; scheduling of movie show times and the timely delivery of show times to all proper channels.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
• Additional Duties and Responsibilities as assigned by the GM or other senior manager.

Bachelor Of Business Administration - Bba, Cyber/Computer Forensics And Counterterrorism, 3.37

Associate’S Degree, Cyber/Computer Forensics And Counterterrorism, 3.8 Gpa

Criminal Justice/Law Enforcement Administration