Jack Cuneo Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

I work directly with both software engineers and account teams serving Checkr's Fortune 500 customers. I discover high-value internal and external data opportunities, establish requirements, design solutions, and deliver analyses and end-to-end data products and services using Checkr's data stack.

Denver, Colorado, United States

Provide support, education, troubleshooting, real-time testing, and incident management/mitigation for Checkr REST API customers and partner platforms.I handle all types of issues, but specialize in escalations related to large strategic customers with unique implementations, integration issues requiring coordination across multiple services and/or organizations, and authentication/authorization/identity and access management issues (OAuth, SAML SSO, SCIM, etc).Daily work: - Analyze complex issues and identify root causes using logs, APM, user sessions, database queries, etc. - Communicate directly with customer and partner developers, program and product managers, systems administrators, and non-technical users to identify and resolve a broad range of issues. - Work cross-functionally with Checkr stakeholders to continuously improve user experiences and outcomes. - Build and maintain subject matter expertise in technical details of product functionality. - Contribute to organizational excellence by creating and maintaining documentation, developing operating procedures, coaching and training other support engineers, etc. - Build and maintain scripts, tests, monitors, dashboards, and SQL queries to resolve problems and improve proactive issue identification and mitigation.

Greater Denver Area

Owned the strategy and results of remote teams responsible for customer onboarding, support, and retention at a fast-growing B2B2C SaaS platform. I took a data-rich approach because of my background with SQL, GIS, and analytics.I also built and maintained the company's first data platform from the ground up, using Stitch / Redshift / dbt / Census / Mode / Quicksight.

Greater Denver Area

Responsible for managing early-stage development of SaaS products for boutique fitness studios via domain expertise and lean product management.Closed deals and managed relationships with early paying customers, developed product roadmap and strategy, wrote user stories and feature specs, built prototypes and wireframes, and used SQL and Google Data Studio to design custom BI and operational analytics dashboards.

Denver, Colorado

Responsible for implementing CEO's strategy in day-to-day operations. Oversaw operations, sales/CX, and marketing/digital teams delivering our products and brand voice across 9 brick-and-mortar locations and over 250,000 customer visits.Managed digital transformation during period of rapid growth. Trained Directors, reorganized departments, hired team members, led internal procedure audits, and rolled out new task management, business intelligence, sales CRM, and customer support platforms.

Denver

Led and managed team responsible for marketing and branding, event management, analytics, digital CX, and pricing for fast-growing multi-location fitness brand in Denver metro area. Promoted from Marketing Coordinator.During tenure in this role, Kindness Yoga continued to increase gross revenue over 50% annually.Designed lead-gen, conversion, and reactivation systems; became the biggest and most-engaged Instagram and Facebook presences in our local sector; reached several #1 ranks on Google through in-house SEO; gained regional and national recognition and continued to win awards for best yoga studio in Denver (Kindness received these awards every year from 2013 to 2019).Planned, promoted and executed 80+ special events per year including unique events like Kindness + Yoga Rocks the Park and Yoga Live at the Fillmore Auditorium.

Greater Denver Area

Responsible for executing marketing and branding, event management, and analytics for fast-growing chain of yoga studios in the Denver metro area.During tenure in this role, Kindness Yoga increased gross revenue over 50% annually.Increased conversion rates to membership by over 300% and teacher training lead generation by over 500%. Organized and optimized customer data collection and storage, laying the groundwork for better reporting and the introduction of marketing automation. Ran successful PR campaign to win a "Best Yoga Studio in Denver" award for the first time.

Boulder, Co

• Managed marketing strategy for regionally distributed organic food manufacturer/wholesaler • Participated in concept, development, and launch of new organic brand• Organized, executed, and quantified over 100 sponsorships and events across CO• Implemented BIC's social media presence• Hired, trained, scheduled, and oversaw temporary employees and subcontractors carryingout hundreds of product demonstrations across multiple states• Graphic design and copywriting for new POS, trade show, and online materialsI learned that organizational strategy, analysis, and finance light me up. My greatest talents and passions lie in collaborative settings that celebrate the growth and innovation of individuals.

Boulder, Co

Responsible for all aspects of finances, sales, merchandising, and safety/compliance within Frozen and Bulk departments. Required prodigious leadership, accounting, marketing, administrative, and heavy-lifting talent.Reinvigorated the product mix, overhauled merchandising, opened new lines of communication across supply and demand chains, and created precise workflows to boost administrative efficiency.The outcome: My department consistently exceeded sales targets, set Frozen subteam sales records, and increased its share of sales and sales per labor hour. I reversed the downward-trending margin this department experienced prior to my tenure, while simultaneously slashing and maintaining inventory at 60% of previous levels.This position helped me realize my passion for applying statistical analysis to real-world business challenges. It also taught me how to stay humble and hustle!

• Won awards for Outstanding Customer Service and Outstanding Team Member• Completed 40+ hours of voluntary developmental training programs• Implemented waste diversion training and infrastructure initiative; increased diversion by 20%

Providing GIS and multimedia consultation, analysis, and tech support to students and faculty; working with a small team designing a geospatial tech support program; creating and teaching technology and application workshops for other tutors and the public.

Master Of Business Administration - Mba

Quantic offers selective online business programs, including its flagship MBA. Its innovative business model transfers the burden of high.

Ba, Geography, Economics, Religion, Magna Cum Laude

Graduated magna cum laude with a degree in geography and concentrations in economics and religion. Primary research interests: historical.

Education record

altMBA is an intensive four-week immersion program created by Seth Godin - Stanford Business School graduate, TEDx Speaker, Fast Company.