Oversee guest experiences in the restaurant throughout the duration of their stayPrepare and execute private events to the specification of the clientEnsure high guest satisfaction on high volume days including holidays, weekly trivia nights, and local events

• Implemented project management concepts (Agile, CPM, Waterfall) to optimize project planning and execution• Lead the company wide implementation of a new project management software, assisting with training and optimization• Identified areas of improvement and implemented lean business practices to eliminate resource waste• Oversaw and executed project proposal intake and creation, project initiation, progress oversite, internal and external communication, and closing… Show more • Implemented project management concepts (Agile, CPM, Waterfall) to optimize project planning and execution• Lead the company wide implementation of a new project management software, assisting with training and optimization• Identified areas of improvement and implemented lean business practices to eliminate resource waste• Oversaw and executed project proposal intake and creation, project initiation, progress oversite, internal and external communication, and closing processes• Worked with clients and internal stakeholders establish project scope, deliverables, and timeframe based on internal schedules and capabilities• Developed an internal communications plan to minimize errors caused by miscommunication and disorganization Show less

• Greet guests and assess their desires for their visit and inform them of menu offerings, special offerings, activities, and other important details regarding our venue• Answer any questions about the menu and assist guests with making a well informed decision on craft beverages and food offerings• Maintain strong knowledge of menu items and company policies including dietary information, craft cocktail recipes, and activities or private event reservation protocol• Deliver food and… Show more • Greet guests and assess their desires for their visit and inform them of menu offerings, special offerings, activities, and other important details regarding our venue• Answer any questions about the menu and assist guests with making a well informed decision on craft beverages and food offerings• Maintain strong knowledge of menu items and company policies including dietary information, craft cocktail recipes, and activities or private event reservation protocol• Deliver food and beverages in a timely manner and ensure highest possible guest satisfaction• Maintain a positive attitude and abundant hospitality when serving and assisting guests throughout the venue• Coordinate private events with a team or individually to execute private event reservations to the specifications of the reserving party• Communicate with Event Sales Managers, Front of House and Back of House employees to properly accommodate private event reservations • Execute high volume private events with over 200 guests in attendance and over $30,000 in sales Show less

• Managed social media accounts by creating content, interacting with followers and partner business pages, and promoting posts to generate brand awareness• Wrote copy for and design marketing collateral such as sell sheets, social media images, and promotional materials for both business to business and business to consumer marketing efforts• Cultivated working relationships with clients, consultants, and coworkers to establish and execute business objectives• Gathered, tracked… Show more • Managed social media accounts by creating content, interacting with followers and partner business pages, and promoting posts to generate brand awareness• Wrote copy for and design marketing collateral such as sell sheets, social media images, and promotional materials for both business to business and business to consumer marketing efforts• Cultivated working relationships with clients, consultants, and coworkers to establish and execute business objectives• Gathered, tracked, and analyzed marketing, sales, and social media data to determine how to allocate marketing resources• Conducted primary and secondary market research to determine best marketing practices to increase brand awareness and generate sales leads• Learned how to effectively promote three distinct business divisions, each with a unique set of clientele Show less

• Utilized interpersonal skills to interact with customers and deliver outstanding customer service• Trained new serving staff on how to use computer systems, how to suggestive sell, and other restaurant responsibilities• Communicated with coworkers to provide the best dining experience possible for customers and handled any conflicts that may arise in a professional manner• Recognized as a leader among coworkers and management to help on busy game days when sales exceed $50,000 and… Show more • Utilized interpersonal skills to interact with customers and deliver outstanding customer service• Trained new serving staff on how to use computer systems, how to suggestive sell, and other restaurant responsibilities• Communicated with coworkers to provide the best dining experience possible for customers and handled any conflicts that may arise in a professional manner• Recognized as a leader among coworkers and management to help on busy game days when sales exceed $50,000 and ensure that business runs smoothly and helped mediate any issues that may arise to the best of my ability Show less

• Composed social media content such as tweets, photos, or graphics relevant to college aged students’ financial stress• Analyzed reach using Twitter Analytics to see follower growth and impact of content and saw over 40% follower growth and tweet interaction during my time with the program• Organized marketing efforts for financial literacy resources and the Financial Peer Mentor Program• Educated other students about financial resources available to them on campus by tabling on… Show more • Composed social media content such as tweets, photos, or graphics relevant to college aged students’ financial stress• Analyzed reach using Twitter Analytics to see follower growth and impact of content and saw over 40% follower growth and tweet interaction during my time with the program• Organized marketing efforts for financial literacy resources and the Financial Peer Mentor Program• Educated other students about financial resources available to them on campus by tabling on campus, tweeting, hosting financial literacy events, and distributing marketing materials Show less