Jack Dang Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Being the founding member of the ActivePipe (now part of MoxiWorks) mortgage division. Since launching in the broker market 3 years ago, we recently became the most used platform in the entire mortgage industry.- Managing the biggest account at ActivePipe with over $1.7 million annual recurring revenue and key partnerships across Australia which includes the network of Loan Market, Special Finance Group, Finsure and more.- Successfully executed churn strategy for 2020 and 2021, lowering & maintain the churn rate to less than 2% every month- Played a key role in the success of closing & implementing key partnership rollouts across 2020 and 2022.Responsibilities include:• Being the product consultant on the brand and corporate level to ensure ActivePipe is successfully adopted into their teams’ daily workflows to increase ROI• Having an intricate knowledge and understanding of the various system API integrations to assist with onboarding clients.• Conducting large training webinars across all of Australia to drive product adoption.• Actively collaborating with the Support team to resolve all customer queries and ensuring customer satisfaction.• Work closely with the product team to enhance the Mortgage product capabilities.• Playing a key role in the creation of the mortgage nurture automation journeys• Establishing ActivePipe client advocates.• Being accountable for customer churn and retention targets.

Glen Iris, Melbourne

* Established a call centre in Cebu, Phillipines to support ActivePipe customers globally* Implement new process & grew the global support team to 6 support representatives. The team continued to grow to more than 40 support representatives* 90% of tickets are resolved within 3 days & 1hr average First Response Time across all tickets* Individually solved more than 9000 tickets while maintaining a 98% CSAT rating

Melbourne Area, Australia

Responsibilities:* Manage hosting and domain names for more than 900 websites!* Manage existing client's projects* Manage the daily day to day support tickets queue and assign tickets accordingly* Answering all types of inbound phone calls for Web123 and any other related brands* Handling requests for assistance from clients with Email client configuration, domain name purchase, re­delegation of domains, and any other assistance related to services provided by the company or related brands* Handling requests for assistance with use of software applications provided to clients by the company or related brands including the Content Management System and Website Builder* Responding to emails and support tickets raised by clients in relation to support duties outlined above* Escalating or redirecting calls, emails, and tickets to the appropriate staff when they are sales related, or require higher level knowledge* Assisting other staff with the production of support documentation* Providing feedback on common client issues or areas for improvement* Other general support duties as reasonably required from time to time* Regularly contribute to Customer Help Centre articles and Internal Knowledgebase documents* Perform customer training sessions as required* Actively participate in internal projects* Ensure high level of quality output across verbal and written communication* Upsell add-on packages to current customer base* Implement add-on packages ­ member system, marketing + mailouts, forms, event booking system, smart pages, shopping carts

Auckland, New Zealand

Content Associate is a part of the core team that makes the product kickass by sourcing restaurant related data & generate leads for the sales team.Responsibilities: • Collect, curate and update information about restaurants and build a strong product-base for Zomato • Quality check the data on the website to ensure that information is accurate • Look out for new restaurants in the city and keep the website updated • Required to collect comprehensive information including menus and photos by visiting restaurants 2-3 days in a week • Interact with restaurant managers/owners and generate sales leads for the sales team • Part of the Content Associate’s role is to make sure that all the information a user requires to make a decision about their restaurant preference is available to them• Curating the data before it gets updated on the Zomato website

User Experience Design

Digital Marketing, Marketing, A

Front End Web Development, A

Bachelor Of Computer And Information Sciences, Computer Science, B+

Activities and Societies: Aut Fitness Key Papers: • Data Mining and Knowledge Engineering • Research and Development Part 1 & 2 • Physical.

High School, Information Technology, B+

Activities and Societies: Senior School Prefect