Jack Dang Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Being the founding member of the ActivePipe (now part of MoxiWorks) mortgage division. Since launching in the broker market 3 years ago, we recently became the most used platform in the entire mortgage industry..
• Being the product consultant on the brand and corporate level to ensure ActivePipe is successfully adopted into their teams’ daily workflows to increase ROI
• Having an intricate knowledge and understanding of the various system API integrations to assist with onboarding clients.
• Conducting large training webinars across all of Australia to drive product adoption.
• Actively collaborating with the Support team to resolve all customer queries and ensuring customer satisfaction.
• Work closely with the product team to enhance the Mortgage product capabilities.

Glen Iris, Melbourne

* Established a call centre in Cebu, Phillipines to support ActivePipe customers globally* Implement new process & grew the global support team to 6 support representatives. The team continued to grow to more than 40 support representatives* 90% of tickets are resolved within 3 days & 1hr average First Response Time across all tickets* Individually solved.

Melbourne Area, Australia

Responsibilities:* Manage hosting and domain names for more than 900 websites!* Manage existing client's projects* Manage the daily day to day support tickets queue and assign tickets accordingly* Answering all types of inbound phone calls for Web123 and any other related brands* Handling requests for assistance from clients with Email client.

Auckland, New Zealand

• Content Associate is a part of the core team that makes the product kickass by sourcing restaurant related data & generate leads for the sales team.Responsibilities:
• Collect, curate and update information about restaurants and build a strong product-base for Zomato
• Quality check the data on the website to ensure that information is accurate
• Look out for new restaurants in the city and keep the website updated
• Required to collect comprehensive information including menus and photos by visiting restaurants 2-3 days in a week
• Interact with restaurant managers/owners and generate sales leads for the sales team

User Experience Design

Digital Marketing, Marketing, A

Front End Web Development, A

Bachelor Of Computer And Information Sciences, Computer Science, B+

Activities and Societies: Aut Fitness Key Papers: • Data Mining and Knowledge Engineering • Research and Development Part 1 & 2 • Physical.

High School, Information Technology, B+

Activities and Societies: Senior School Prefect