Jack Devlin Email & Phone Number

Sicklerville, Nj, Us

Sicklerville, Nj, Us

Mumbai, Maharashtra, In

•Resarch Consultant for General Electric.•Digital Support for General Electric.•Zoom Administrator During the Pandemic•On-Site IT support for Pricewaterhouse Coopers.•Onboarding Advocate for the Philadelphia Region.•PwC Event Support.•Audio Visual Support - Conference & Training Rooms; Partner Offices •Customer Service - IT Walk-Up Window.•SLA Ticket Management (Service Now).•Inventory and Asset Management•Network Solutions - Cabling, Servers & Port Troubleshooting

Bensalem, Pennsylvania, Us

•Maintaining overall upkeep of the store including machine repairs, oven maintenance, daily cleanings.•Fostered strong professional network and promotions to connect with quality leads.•Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.•Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.•Assessed financial reports and statements regularly to update processes and operations for greater profitability.•Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.•Assessed income and expenses and adapted plans to improve profit levels.•Operated with safety and skill to avoid accidents and delays.•Envisioned and created business identity and advertising materials.•Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.•Developed business plan, processes and procedures

Voorhees, New Jersey, Us

•Technical support of Digital Imaging software.•Hardware Repair and Upgrades •Raid Storage Support •Disaster Recovery •On Call (Twice to Three Times a Month).•Resolved software and hardware problems, improved operations and provided exceptional client support.•Increased customer satisfaction by resolving medical software issues.•Transported pre-configured workstations to customer locations.

Amsterdam-Duivendrecht, North Holland, Nl

•Remote technician for Wells Fargo, State Farm, Target, CitiFinancial, Pep Boys and The Home Depot.•Target Stores: Complete installation of site's routers, switches, servers, back room PC's, registers, IP security cameras, RF system, customer kiosks, time clocks, voice over IP phones, and printers. 5 week new store projects (3 times a year).•Managed all on-site and off-site installation, repair, maintenance and test tasks.•Performed annual service visits and completed preventative maintenance on all systems.•State Farm Projects: Installed server, workstations and network equipment for new offices. Explained operation and routine maintenance protocols to customers.•Reviewed technical documentation to complete equipment maintenance and repair.•Provided exemplary customer service on each field visit according to Getronics' guidelines.•Properly completed work reports for each field visit.•Trained and supported new hires resulting in better understanding of process flow and safety pr Maintained company vehicle.•Interacted with all necessary partners including vendors, upper management and peers.•Provided telephone support to customers by determining cause of issue and explaining most effective solution.•Positively engaged with customers and maintained professional appearance at all times as company representative.

Bachelors, Communications

Associate'S Degree, Computer Science

Associates, Liberal Arts