Jack Diller Email & Phone Number

Fort Recovery, Ohio

• Managed a development team of 6 US based developers and 12 India based developers supporting multiple enterprise applications involved in preventing financial losses due to fraud and cash management at ATMs and branches.• Ownership of all phases of the software development life cycle from requirements analysis to production support including responsibility for 24x7 production support coverage for multiple mission critical applications.• Closely involved in demand management, capacity planning, audit management, IT risk management, project delivery, staff development and ongoing process improvements.• Oversaw a dramatic improvement in operational stability due to both a major infrastructure upgrade, which I had delivery responsibility for, as well as prioritizing software improvements to reduce negative business impacts.• Managed a major functional redesign which streamlined the fraud review process for high risk deposits.

Risk Systems

• Designed and lead an effort to dramatically expand an existing application to provide a standard set of fraud management work flow functions for a variety of different financial transactions. This effort was staffed by tripling the team size with contractors and new hires. The application is responsible for over $1 billion in fraud losses avoided per year.• Designed and lead an effort to build a web based account closing fulfillment application to facilitate timely closing of customer accounts related to bank initiated closures.• Key contributor in transitioning from a solely US based development team to a geographically split team between the US and India.• Implemented a batch application for posting deposit holds to a mainframe banking system which processed in excess of $1 billion per day in holds.• Responsible for leading several entire major multi-project releases including requirement analysis, functional design, development, test support, implementation and production support.

Corporate Internet Group

• Lead developer of the online banking payments web development team which was responsible for online functions such as Bill Pay, Account Transfers and Wire Transfers. The bill pay application alone processed in excess of $3.5 billion of payments per month.• Performed role of Delivery Manager of a project to enable customers to fund online bill payments with their home equity line of credit accounts. This role spanned organizations within the company.• Performed lead developer role on a project to combine online Bill Pay applications for www.chase.com and www.bankone.com. This was believed to be the largest merger of online payment applications in the world at that time. Not only was the consolidation done on time and within budget, we also achieved a #1 Key Note ranking among all online banking websites.• Lead developer on creation of an Overnight Check service that allowed customers to have a certified check sent overnight to most addresses in the continental United States.• Key contributor in converting www.bankone.com from ASP to an object oriented ASP.NET implementation using C#.• Lead a team of developers in the creation of an online home equity loan application.• Worked extensively with an off shore development model using India based contract developers.

• Acquired Microsoft Certified Solution Developer certification• Developed a data migration application for www.bankone.com to migrate web site content between test and production environments while maintaining referential integrity.• Built a web site to allow 3rd party mortgage brokers to upload loan applications to Bank One.