Provides leadership, management, and technical expertise for all Technology Support areas including individual and classroom PC’s, printers (both traditional and 3D), display devices (projectors, TVs, and interactive displays), software support, technical training, event support, project management, classroom technology and large venue technology. Performs essential functions personally, through others, or in conjunction with designated personnel or outside vendors/experts.

Product/project management from initial inventory, sales, configuration, delivery and implementation.

Responsible for leading a branch office in successfully engineering and implementing audiovisual systems solutions and installations.Implemented a new bidding process using an online collaboration tool which decreased bid response time by 35%.Led the branch office in bid submissions that resulted in $20MM in new bids and projects won valued over $2MM.Successfully implemented multiple concurrent AV installation projects locally and across the country. Located, secured and managed engineering, programming and installation sub-contractor services. Managed the on-site communication with owners/customers, providing scheduling and project updates.

Responsible for the administration, management and support of company’s core critical applications, technology infrastructure and end user computing systems.Played key role on team that successfully achieved the turn up of a new e-commerce distribution center.Provided technical analysis and troubleshooting on distribution center material handling and warehouse management systems.Supported and maintained desktop computing systems for 150 full-time employees and up to 2000 seasonal employees. Assisted corporate engineers and third-party vendors in increasing product throughput by 300% in two years.Installed, upgraded and supported software, hardware, barcode scanners, mobile computers, wireless LAN’s, and RFID systems. Interacted with support, application, development teams and end users to resolve technology issues.Coordinated project tasks, working with various application, systems and other support groups.

Responsible for the identification, planning, and implementation of corporate technology infrastructure additions, enhancements or upgrades. Led and managed the effort to research, secure and implement a new "Next Bus" technology that resulted in an 18% increase in customer satisfaction. Developed and implemented a plan to renovate the corporate board room with all new audiovisual technology.Saved the organization over $10,000 annually by changing from a software application with high-end licensing to a less expensive alternative. Provided broad based technical support and administration of enterprise applications and programs. Managed day to day operations and administration of business infrastructure systems. Coordinated and managed various Information Technology project initiatives from concept to completion. Researched, acquired, tested and implemented new hardware technologies and software programs into the business infrastructure. Worked with other transit authorities, and government agencies to plan for and coordinate the implementation of city, county, and region wide cooperative IT efforts. Created requirements and Requests for Proposals for Information Technology and Audiovisual projects. Planned and executed plans for implementation of projects.

Maintained and supported systems, workstations, mobile devices, printers and peripherals; responded to user service requests; and resolved trouble tickets. Ensured system security for desktop, mobile and cloud environments.Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.Assisted in the planning and implementation of a help desk service ticketing system.Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.Ensured network, system and data availability and integrity through preventative measures.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Maintained department inventory and software databases.Application support for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Used remote access to perform troubleshooting when needed.Walked customers through step-by-step process for troubleshooting hardware issues.Assisted customers with anti-virus program installations and virus removals.Used good problem-solving skills for troubleshooting problems.Performed upgrades and installed updates.Conducted computer technology training with all new staff.Recommended computer products and applications to improve productivity.

Planned, developed, managed, and enforced approved ANG and local information technology (IT) architecture environment.Developed short and long range information technology and communication plans.Developed and implemented project plans, acquisition and control of equipment and services.Managed the process to fulfill information technology and communications requirements for all supported agencies and customers.Developed and implemented local information technology policy for management and implementation of base regulations, supplements, and customer guidance documents involving information technology and communications.Managed a centralized IT and communications division’s resource management program.Developed planning for deployment of military communications equipment, staff, logistical support, and movement of tactical telecommunications systems for Air National Guard military units, which may be activated in national and state contingencies and emergencies.Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Provided project management for Metro Area Fiber Optic Ring site acquisition effort. Worked with Network Planning, Network Engineering, Real Estate and Vendor management groups to ensure timely delivery of metro area POP locations.

Managed the planning, installation and implementation of IT systems supporting corporate Call Center move to dedicated facilities. Incorporated installation of a new Aspect ACD and IEX TotalView workforce management application and platform.Managed day-to-day operations of the Call Center IT systems and staff.Provided direction guidance and to support staff.

Analyzed, designed, wrote, and implemented a plan to ensure all telecom and IT hardware was Year 2000 compliant for a major retail video rental corporation. Successful implementation included 1000+ desktop computers, the corporate data center and over 4500 retail store computers nationwide, with no outages or system failures.Provided project management skills to various clientsPerformed e-commerce web site testingWrote automated test scripts for Lotus Notes application.

8/90 - 1/97 MCI TelecommunicationsCall Center Custom Applications Manager (7/96-1/97)Managed the selection of vendors to provide Predictive Dialing services for MCI’s Call Center Custom Solutions customers.Collected customer requirements and evaluated vendor offerings to determine the best solution for the customer.Program / Project Manager (6/94-7/96)Managed updates/upgrades to the MCI Call Manager application, platform and associated network elements.Served as Technical advisor to the Marketing department and performed Vendor Technical Management duties.Performed site selection, circuit ordering and tracking, hardware ordering and tracking, budget control, and liaison to operations and operational support.Managed the installation and implementation of system platforms.Program Manager (5/93-6/94)Performed change management duties for MCI’s X.25 internal network.Analyzed, recommended, and managed switch moves, decommissions and additions.Assisted in the database management of the switches.Switch Technician (2/92-5/93)Served as the lead technical analyst Nortel SL100 ACD.Provided maintenance and troubleshooting analysis.Switch Surveillance Engineer (8/90-2/92)Provided tracking and analysis of alarms for Northern Telecom DMS 250’s and DEX 600E & 400 switches.Performed remote alarm monitoring and system maintenance.