Jack Mauldin Email & Phone Number

Waxahachie, TX, US

Dallas, Texas, US

Sherman, TX, US

Provides leadership, management, and technical expertise for all Technology Support areas including individual and classroom PC’s, printers (both traditional and 3D), display devices (projectors, TVs, and interactive displays), software support, technical training, event support, project management, classroom technology and large venue technology. Performs.

Product/project management from initial inventory, sales, configuration, delivery and implementation.

Cary, North Carolina, US

Responsible for leading a branch office in successfully engineering and implementing audiovisual systems solutions and installations.Implemented a new bidding process using an online collaboration tool which decreased bid response time by 35%.Led the branch office in bid submissions that resulted in $20MM in new bids and projects won valued over.

Menomonee Falls, Wisconsin, US

Responsible for the administration, management and support of company’s core critical applications, technology infrastructure and end user computing systems.Played key role on team that successfully achieved the turn up of a new e-commerce distribution center.Provided technical analysis and troubleshooting on distribution center material handling and.

Responsible for the identification, planning, and implementation of corporate technology infrastructure additions, enhancements or upgrades. Led and managed the effort to research, secure and implement a new "Next Bus" technology that resulted in an 18% increase in customer satisfaction. Developed and implemented a plan to renovate the corporate board room.

Maintained and supported systems, workstations, mobile devices, printers and peripherals; responded to user service requests; and resolved trouble tickets. Ensured system security for desktop, mobile and cloud environments.Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions.

US

Planned, developed, managed, and enforced approved ANG and local information technology (IT) architecture environment.Developed short and long range information technology and communication plans.Developed and implemented project plans, acquisition and control of equipment and services.Managed the process to fulfill information technology and.

Provided project management for Metro Area Fiber Optic Ring site acquisition effort. Worked with Network Planning, Network Engineering, Real Estate and Vendor management groups to ensure timely delivery of metro area POP locations.

Houston, Texas, US

Managed the planning, installation and implementation of IT systems supporting corporate Call Center move to dedicated facilities. Incorporated installation of a new Aspect ACD and IEX TotalView workforce management application and platform.Managed day-to-day operations of the Call Center IT systems and staff.Provided direction guidance and to support staff.

GB

Analyzed, designed, wrote, and implemented a plan to ensure all telecom and IT hardware was Year 2000 compliant for a major retail video rental corporation. Successful implementation included 1000+ desktop computers, the corporate data center and over 4500 retail store computers nationwide, with no outages or system failures.Provided project management.

Basking Ridge, NJ, US

8/90 - 1/97 MCI TelecommunicationsCall Center Custom Applications Manager (7/96-1/97)Managed the selection of vendors to provide Predictive Dialing services for MCI’s Call Center Custom Solutions customers.Collected customer requirements and evaluated vendor offerings to determine the best solution for the customer.Program / Project Manager.

Bachelor’S Degree, Information Technology

Education record