Jack Dolan Email & Phone Number

Provo, Utah, United States

-Employed the HCD process to comprehend client pain points, propose and validatesolutions that met user expectations, and designed over 25 custom solutions usingindustry best practices.-Achieved a 5/5 average service satisfaction rating by effectively tailoringcommunication to stakeholder needs.-Successfully delivered projects on time and within budget, informing stakeholders ofthe following steps and ensuring open and transparent communication.-Secured the largest services deal in history by conducting extensive requirementsgathering to understand client needs and iterative solution development.

Provo, Utah, United States

-Co-led generative research to assess AI integration in Qualtrics, uncovering userpreference for traditional surveys and the potential of conversational AI, indicating aneed for further investigation into its application.-Delivered actionable insights and recommendations for organizational hierarchyredesign while leading comprehensive research and usability interviews incollaboration with the Product Manager.-Recommended improved Customer Success enablement based on research findingsthat revealed low feature adoption, conducted in partnership with the Product Managerthrough targeted research, participant recruitment, interviews, and synthesis ofinsights.-Offered key insights into site intercept platform metrics, showcasing the need forstreamlined data and actionable storytelling after leading comprehensive research.

Provo, Utah, United States

Provo, Utah Area

Milwaukee, Wisconsin, United States

-Designed expert desktop platform using HCD process-Conducted user research to better understand user needs and behaviors-Leveraged personas, user flows, and user stories to build out initial UX strategy-Collaborated with client to focus on critical features to design and iterate on during contract time constraints-Began creation of initial design system-Developed designs through sketches, low fidelity wireframes, and eventually high fidelity wireframes-Validated assumptions and tested usability through usability sessions-Updated high fidelity designs based on user feedback

Orem, Ut

-Achieved a 28% increase in same-day tows by developing a mobile prototype for atrade show using the HCD process.-Completed a thorough site audit of information architecture using hierarchy trees andswim lane diagrams, resulting in actionable recommendations presented to the Headof Product.-Worked closely with PMs and UX Designers to better understand business objectivesand research needs while using the HC process to conduct qualitative and quantitativeuser research.

Provo, Utah Area

-Provided remote technical training to new clients-Resolved issues through clear communication and understanding of software subjects-Customized software to meet individual client needs-Established company processes to better establish goals and execute them

Orem, Ut

• Identified potential consultants to collaborate with on client projects• Accomplished team project goals through efficient use of Teamwork project management software• Prepared competitor analyses to help clients in their marketing approach

Indianapolis, Indiana Area

• Managed client social media presence through daily and weekly posts on Facebook, Twitter and Instagram• Conducted market research for clients with respect to international and local market trends• Prepared client-specific reports on market data• Participated in weekly client meetings through data presentation• Provided creative ideas for market products to increase brand presence

Provo, Utah Area

-Provided in-depth feedback to student performance-Assisted student learning through face-to-face interaction

Provo, Ut

-Coached individuals to increase competency in the Spanish language -Provided specific individual feedback to facilitate acquisition of Spanish as a second language-Corroborated with language instructors to improve overall language learning environment

Master Of Science - Ms, Human Computer Interaction

Ux Design Career Track, Certification

350+ hours of hands-on course material, with 1:1 expert mentor oversight, and completion of 3 in-depth portfolio projects. Mastered skills.

Bachelor Of Arts - Ba, Linguistics, 3.91 Gpa

Bachelor’S Degree, Linguistics

Activities and Societies: Humanities to Business Club, BYU Product Management Association -Achieved a 3.94 GPA -Received the prestigious.