Jack Dolan

Jack Dolan Email and Phone Number

Future UX Leader Pursuing Full-Time Opportunities | MHCI Student at Iowa State University | ex-Qualtrics | "I love inside jokes! I hope to be part of one some day! - Michael Scott"
Jack Dolan's Location
Orem, Utah, United States, United States
About Jack Dolan

Over the last 5 years, I've enjoyed a career in software mostly in Technology Consulting for small start-ups (Omadi) to mid-size growth (Qualtrics) companies. In those 5 years, I've also had small stints working in UX, ranging from developing workable prototypes as a Jr UX designer to conducting UX research on enterprise-level software platforms, and I'm excited to take the next step in my UX journey to become a full-time UX designer. My experience working as a technology consultant can help me as a UX designer in many ways. CLIENT MANAGEMENTThe experience I have interfacing with clients by trying to understand their needs and goals on a project are exactly like user interviews at the beginning of the User-Centered Design process, where we try to understand what a user's needs are around a specific problem so that the solution we design solves that.PROJECT MANAGEMENTThe experience I have with project management and getting projects over the finish line can translate to getting design projects over the finish line and into the hands of developers.COMMUNICATIONAs a technology consultant, it was critical that I communicate clearly and effectively with my clients in regards to outstanding tasks that needed to be completed, impacts of certain decisions on other project milestones, and my recommendations for their success. This is critical to have as a UX designer to be able to communicate with cross-functional teams and outline the impact certain UX decisions will have on end users.EDUCATIONApart from my work experience, I've also been active in pursuing more education by taking graduate level courses in Human-Computer Interaction (HCI) and I'm currently enrolled in a UX bootcamp called Springboard to better hone and develop my design skills. Being curious, having a growth mindset, and being committed to learning are all valuable skills needed to be a successful UX designer, and are all skills I'm currently exhibiting. I look forward to chatting about UX design opportunities!Key skills: UX research, UX design, Project Management, Design Thinking, Client Management

Jack Dolan's Current Company Details

Future UX Leader Pursuing Full-Time Opportunities | MHCI Student at Iowa State University | ex-Qualtrics | "I love inside jokes! I hope to be part of one some day! - Michael Scott"
Jack Dolan Work Experience Details
  • Qualtrics
    Technology Consultant
    Qualtrics Oct 2021 - Mar 2024
    Provo, Utah, United States
    -Employed the HCD process to comprehend client pain points, propose and validatesolutions that met user expectations, and designed over 25 custom solutions usingindustry best practices.-Achieved a 5/5 average service satisfaction rating by effectively tailoringcommunication to stakeholder needs.-Successfully delivered projects on time and within budget, informing stakeholders ofthe following steps and ensuring open and transparent communication.-Secured the largest services deal in history by conducting extensive requirementsgathering to understand client needs and iterative solution development.
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  • Qualtrics
    Ux Researcher
    Qualtrics Oct 2021 - Sep 2023
    Provo, Utah, United States
    -Co-led generative research to assess AI integration in Qualtrics, uncovering userpreference for traditional surveys and the potential of conversational AI, indicating aneed for further investigation into its application.-Delivered actionable insights and recommendations for organizational hierarchyredesign while leading comprehensive research and usability interviews incollaboration with the Product Manager.-Recommended improved Customer Success enablement based on research findingsthat revealed low feature adoption, conducted in partnership with the Product Managerthrough targeted research, participant recruitment, interviews, and synthesis ofinsights.-Offered key insights into site intercept platform metrics, showcasing the need forstreamlined data and actionable storytelling after leading comprehensive research.
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  • Qualtrics
    Technology Specialist
    Qualtrics Apr 2019 - Sep 2021
    Provo, Utah, United States
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  • Qualtrics
    Product Specialist
    Qualtrics Apr 2018 - Mar 2019
    Provo, Utah Area
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  • Empirepreneur
    Ux Designer
    Empirepreneur Feb 2023 - Apr 2023
    Milwaukee, Wisconsin, United States
    -Designed expert desktop platform using HCD process-Conducted user research to better understand user needs and behaviors-Leveraged personas, user flows, and user stories to build out initial UX strategy-Collaborated with client to focus on critical features to design and iterate on during contract time constraints-Began creation of initial design system-Developed designs through sketches, low fidelity wireframes, and eventually high fidelity wireframes-Validated assumptions and tested usability through usability sessions-Updated high fidelity designs based on user feedback
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  • Omadi, Inc.
    Jr Ux Designer
    Omadi, Inc. Sep 2017 - Feb 2018
    Orem, Ut
    -Achieved a 28% increase in same-day tows by developing a mobile prototype for atrade show using the HCD process.-Completed a thorough site audit of information architecture using hierarchy trees andswim lane diagrams, resulting in actionable recommendations presented to the Headof Product.-Worked closely with PMs and UX Designers to better understand business objectivesand research needs while using the HC process to conduct qualitative and quantitativeuser research.
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  • Omadi Mobile Management
    Implementation Engineer
    Omadi Mobile Management Mar 2017 - Sep 2017
    Provo, Utah Area
    -Provided remote technical training to new clients-Resolved issues through clear communication and understanding of software subjects-Customized software to meet individual client needs-Established company processes to better establish goals and execute them
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  • Surgefront
    Associate Analyst Intern
    Surgefront Aug 2016 - Dec 2016
    Orem, Ut
    • Identified potential consultants to collaborate with on client projects• Accomplished team project goals through efficient use of Teamwork project management software• Prepared competitor analyses to help clients in their marketing approach
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  • Whitehot Marketing
    Marketing Intern
    Whitehot Marketing May 2016 - Aug 2016
    Indianapolis, Indiana Area
    • Managed client social media presence through daily and weekly posts on Facebook, Twitter and Instagram• Conducted market research for clients with respect to international and local market trends• Prepared client-specific reports on market data• Participated in weekly client meetings through data presentation• Provided creative ideas for market products to increase brand presence
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  • Brigham Young University
    Teaching Assistant
    Brigham Young University Jan 2016 - Apr 2016
    Provo, Utah Area
    -Provided in-depth feedback to student performance-Assisted student learning through face-to-face interaction
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  • Missionary Training Center
    Spanish Language Evaluation Specialist
    Missionary Training Center Apr 2014 - Jun 2015
    Provo, Ut
    -Coached individuals to increase competency in the Spanish language -Provided specific individual feedback to facilitate acquisition of Spanish as a second language-Corroborated with language instructors to improve overall language learning environment
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Jack Dolan Education Details

Frequently Asked Questions about Jack Dolan

What is Jack Dolan's role at the current company?

Jack Dolan's current role is Future UX Leader Pursuing Full-Time Opportunities | MHCI Student at Iowa State University | ex-Qualtrics | "I love inside jokes! I hope to be part of one some day! - Michael Scott".

What schools did Jack Dolan attend?

Jack Dolan attended Iowa State University, Springboard, Brigham Young University, Brigham Young University.

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