Jack Dryden Email & Phone Number

Orange County, California Area

• Assistant Store Manager position that drive sales by creating an environment that the guests and team members feel safe and secure while deterring theft.• Manage the day to day operation of the Asset Protection team; payroll, hiring, scheduling, creating goals and tactics to impact high theft merchandise.• Implement district programs to reduce theft and create a safer work environment.• Identify operational processes causing merchandise shortages; develop action plans with department managers to reduce loss from operational inefficiencies and theft.• Procurement of supplies for special event and other operational needs.• Responsible to plan, execute, and follow-up store projects and crowd management plans for special events for example Black Friday and Inventory.• Support logistics team and make certain that vendors are held accountable to contractual obligations• Store Remodel: Responsible for the risk management plan regarding impact of full store remodel.Review complete workload with contractors and vendors after each stage of construction to make sure work is completed correctly.Internal and External Investigations• Identify and Investigate employees conducting unethical actions such all types of theft, fraud, and embezzlement.• Conducting subject interviews to gather evidence, identify other crimes committed, and locate fences• Knowledgeable in following investigational computer program: Genetic Security Center, Inside POS, Base24, ACAPS, Greenfield Dashboards, excel, PowerPoint.• Train and on-board new district store leaders

Fullerton, Ca

• Initiate and support investigations into Organized Retail Crime(ORC) groups and other persons that are causing shortages from theft and fraud• Audit POS transactions that flag on daily reports to find HR violations and employee theft.• Analyze shortage and loss dashboard metrics at group and district levels to be effective at identifying trends.• Lead company-wide external crime meetings to streamline routines and coordinate the roll-out of the new process and tactics. This led to a 73% increase of case initiations vs previous year.• Create partnerships with field investigators, store managers, and law enforcement to support investigations.• Create BOLO alerts to communicate subject and booster groups that are making the largest impact into market and district shortage.• Utilize counterfeit currency, refund fraud, identify theft reports to initiate and support investigator and law enforcement cases.• Identified a counterfeit traveler check group where more than 20 people were arrested and closed for over $250,000.• #1 group in the company for the closure of "Most Wanted" subjects for thefts in 2016• Software knowledge in Security Desk, TSYS, ACAPS, Base24, Mervyns Host.

Los Angeles, Ca

•Armed guard holding responsibilities include patrol, access control, bike patrol,and dispatch for Disney Concert Hall, Dorothy Chandler Pavilion, Mark Taper Forum, Ahmanson Theatre, and Grand Park.• Enforce local laws and Music Center ordinances while looking for suspicious situations. • Respond professionally to stressful emergency situations and use De-escalation tactics for dangerous persons . • Investigate crime and medical situations and complete thorough reports of my findings. • Security Operations Control Center Operator - Monitor radio traffic and delegate units to calls. Log all information regarding calls into multiple programs. • Use CCTV for surveillance of suspicious activity and investigations. • Monitor alarms and communicate with the alarm company.• Certified as a bike officer, Security Operation Control Center operator, CPR, AED, First Aid.• Awarded "Expert Pistol" after completing a NRA instructed firearm tactical course.

Orange County, California Area

•Assisted patrons with valeting their vehicle and with hotel checked in•Managed and scheduled staff for large special events •Assist guests by being knowledgeable of local geography and events.

Fullerton, Ca

• Managed 20+ non-sworn CSO’s, and maintained personnel records, scheduling, payroll, and hiring.• Ranked as Field Training Officer, coaching 13 new hires during 1st 90 days.Conducted vehicle and foot patrols on-campus along with responding to calls.• Worked loss prevention at campus bookstore as a undercover CSO, leading to a decrease in shortage due to theft.• Assisted police officers and medics, responding to emergencies in a quick manner.• Liaised between students and law enforcement, leading to students gaining knowledge on what services is provided.