Jack Sylvester Email & Phone Number

United States

Consulting to support the Digital and Content Transformation pillar. Helping organizations drive innovation, bridge silos, and promote collaboration for augmented reality (AR) and virtual reality (VR) business cases for digital and content transformations and build standards around content readiness.

Go-to-market strategist learning business development. Consulting on enterprise strategy and foundational systems. Vendor evaluations, contract negotiations, and platform selection. Connecting people, technology, and business while building relationships across diverse industries, platforms, and brands to intentionally focus on thinking differently.

Bethesda, Md, Us

Provided coaching and guidance to a team of 9 supporting a multi-channel learning platform. Defined product feature prioritization, platform roadmap, content implementation, processes and ways of working. Led RFPs selecting both the enterprise learning and digital adoption platforms.Role impacted by reorganization.

Austin, Texas, Us

Led the learning platform for Tesla Energy, helping influence the enterprise learning platform and product development approach and feature prioritization. Leveraged available system data, informed storytelling, wrote business cases, and continually improved processes to find a better way.Impacted by layoff due to reduction in workforce and return to office.

Santa Clara, Ca, Us

Strategic consulting with the Digital Employee Experience team proposing a learning experience roadmap at ServiceNow.

Chicago, Illinois, Us

Led digital transformation across the globe advocating and influencing an enterprise learning ecosystem during a turn-around period of the business. Built integral relationships across borders and business functions finding new and better ways. • Established the foundational learning platform and learning technology across the brand• Navigated global complexities of data privacy, multi-lingual platform and content deployment, country-unique regulations and compliance• Partnered and influenced key business partners in HR, IT, Finance, Legal to gain progress on strategic direction• Influenced supplier partners to deliver and improve multi-channel cloud-based learning platform at the best value to the business• Continued focus on end-user experience, continuous improvement, and curiosity to provide an intuitive, real, and effective learning environment• Drove visibility of data and insights on platform usage and impacts to the business. Role impacted by reorganization.

Waltham, Ma, Us

Led the global learning systems platform and growth strategy. Vetted and selected third-party content providers, mapped programs to business needs, consulted on learning content development with internal business partners, and led the annual company-wide Ethics program deployment. • Led the enterprise-wide Learning platform strategy, deployment, and implementation.• Delivered company-wide Ethics and Business Integrity program• Led and influenced cross-functional team to deliver online and under budget • Drove quality, testing, and data validation in both validated and non-validated systems and related processes• Developed administration and content / data migration processes, plans, and strategies• Work collaboratively and independently to troubleshoot and solve highly complex problems.• Intentionally expanded network of contacts, suppliers, colleagues, and business partners

Raleigh, Nc, Us

Consulted United Airlines implementing learning technology. Managed complex projects, third-party support, integrators, and platform supplier partner relations, data migrations, systems configurations, reporting, and creatively finding ways to meet the various needs of the business. Promoted to Senior Learning Technology Consultant in 2012. • Lead a cross-functional team supporting multiple clients’ learning systems• Maintain team levels to meet utilization and profitability requirements• Establish policies and drive adoption of LMS use and services.• Provide ongoing strategic consulting on learning systems to clients.• Build and maintain partner relationships with client business owners in HR and IT and related business vendors• Develop and apply learning content standards• Promoted to Senior Learning Technology Consultant (February 2012) and Manager, Learning Technology Administration Services (April 2012)

Chicago, Il, Us

Through several roles of progressively increasing responsibility at Sears, learned the value of a good team dynamic and working together toward a common goal. Learned vendors can be strong and valuable partners. This introduced the importance of design thinking and end-user engagement.• Managed Sears Holdings Learning Management System (LMS). • Facilitated and tested the system transition from an external vendor to internal IT hosting, support, and maintenance. • Troubleshooting questions and issues to proactively address issues.

• Upskilled retail associates by designing print product training magazines. Manage processes and staff developing production schedules and daily workload for three designers, two writers.• Baseline introduction of the power of collaboration across training teams, vendors, buyers, and business units managing timelines, costs, and prioritizing projects through to completion.