Jack Wright Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

Los Angeles, California, United States

Hired, onboarded, and managed the performance of three direct reports. Engaged with regulators, and responded to exam requests related to both Altruist’s own business, as well as that of the Registered Investment Advisors utilizing the Altruist platform.Consulted on new firm initiatives, and acted as a strategic partner while building risk-based.

Los Angeles, California, United States

Established Altruist's vendor due diligence program, personal securities trading policy, communications review lexicon and procedures, and customer complaint reporting process.Assisted the CCO and Director of Compliance with annual reviews and firm cycle exams.Led the new hire compliance trainings during a hyper-growth period; total headcount increased by.

Santa Monica, CA

• Review and approve all marketing, outgoing RFPs, and Due Diligence Questionnaires for Wilshire’s Funds Management division and other divisions as needed (Private Markets, Consulting, and Analytics). Confirm all.
• Assist with the on-boarding of new sub-advisors for Wilshire’s mutual funds. Review sub-advisor documentation for completeness and ensure all necessary information is collected.
• Conduct compliance training for new hires, and assist them with understanding their obligations as employees of Wilshire.
• Coordinate and perform due diligence visits for new and existing mutual fund sub-advisors.
• Assist with the execution, monitoring, and testing of the firm's global compliance policies and procedures. Maintain logs that record the implementation of the firm’s compliance policies and procedures.
• Enforce the firm’s compliance policies and code of ethics.

Marina Del Rey, California

• Established Aspiration’s supervision program upon it becoming an SEC-registered broker dealer.
• Acted as FINRA point of contact for the firm’s first cycle exam and responded to information requests.
• Review and approve marketing materials to confirm all communications meet regulatory and internal standards, and provide guidance wherever necessary.
• Supervise firm personnel to ensure compliance with FINRA and SEC rules and regulations.
• Track and monitor registered representatives' outside brokerage accounts, private securities transactions, gifts and gratuities, political contributions, and outside business activities.
• Work closely with the Chief Compliance Officer and Chief Legal Officer to maintain current written supervisory procedures, implement new controls, and communicate policy updates to firm personnel.

Marina Del Rey, CA

• Consistently achieved highest response rate for support inquiries and selected as employee of the month within the first quarter of employment.
• Maintained an average of 850 tickets completed each month, with a 92% customer satisfaction rating (exceeding team goal of 600 tickets with an 88% satisfaction rating).
• Designated as acting supervisor to support management team; acting as point person for customer escalations and peer queries as a result of my dependable performance.
• Guided new hires through workflow processes, and navigating difficult interactions - coaching peers on appropriate responses, and de-escalation strategies based on my banking and client service experience and knowledge.
• Studied for and passed the Series 7 and Series 24 examinations within three months while maintaining workload and increasing responsibilities within my position.

Santa Monica, California

Increased branch deposits, investments, and term lending by $1MM per month through cold calling and proactive outreach.Acquired new relationships and coordinated the proposal process for investments and business banking solutions.Managed an assigned book of business to build lasting relationships, resolve complaints, and uncover opportunities.Educated.

Kansas City, Missouri

Assisted with the creation and launch of corporate and consumer credit card programs.Increased total sales for the merchant card and corporate credit card portfolios by 40%.Coordinated the proposal process for new business and consulted the client on appropriate solutions. Oversaw the support and retention of existing merchants and corporate cardholders.

Kansas City, Missouri Area

Supported the Merchant Services Officer with administrative duties, sales goals, and prospect tracking.Provided customer support and account maintenance for all mobank merchants with a 90% retention rate.Setup credit card processing solutions for new merchants and trained necessary staff (retail, e-commerce solutions, and mail order).

Managed all cash needs for the teller line and branch, increased branch sales using referral competitions, trained teller staff on credit and account products, performed daily teller operations (e.g., check cashing, deposits, cash advances).

Required to meet and exceed assigned sales goals specific to the branch, market, and region. Acquired new relationships for the branch, and serviced existing accounts as need. Required to understand bank products and explain them in an accessible manner to clients.

Daily teller operations and cash handling (e.g., check cashing, deposits, cash advances, sold savings bonds, collected loan payments), referred bank products to improve branch sales. Performed teller functions quickly and efficiently without error.

Spring Hill, KS

Maintained the appearance of the library and was responsible for the shelving of materials. I assisted patrons in locating library materials and research resources.