Balance client care with office logistics to maintain an inspiring office environment, ensuring efficient operation through facilities management, IT support, and HSEQ compliance.*Deliver a positive visitor experience, welcoming clients, visitors, and contractors while maintaining correct visitor sign-in protocols.*Manage meeting rooms, including facilitating the set up of AV, Tele/Video conferencing facilities and refreshments.*Assist with new starter onboarding using Smart Recruiters TAS and conduct new starter inductions including an Intranet introduction.*Maintain auditable records on the company's systems and databases.*Liaise with building management teams and external contractors to arrange completion of any maintenance or reactive work.*Use cloud-based accounting software, Maconomy, to create POs and maintain accounting records.*IT assistance and other general requests.

Coordinated internal suppliers to undertake maintenance and reactive works for multiple clients across the Northeast.*Updated CAFM and client operating systems, while ensuring all work orders were actioned.*Proactively managed client maintenance services in advance with nominated contractors.*Coordinated with clients to arrange contractor service visits.*Supported other members of the Helpdesk as and when required.

Assisted the Communications and Engagement Manager with change communications, colleague engagement and worked with the People Team to deliver consistent and engaging content.*Created and edited digital content using various mediums, including blogs, videos, podcasts, and monthly newsletters, while ensuring Bruntwood’s tone of voice was present throughout all internal communications.*Improved colleague engagement by introducing regular weekly blog content and tailored regional pages to the Intranet.*Arranged and hosted in-person and virtual benefits sessions that increased engagement with the colleague benefits and rewards scheme.*Assisted with the establishment of six colleague communities and networks.*Managed and designed the company Intranet utilizing the Reward Gateway CMS.*Managed stakeholders and coordinated the strategic communications calendar for all internal communications.*Analysed data using Reward Insights and YAMM to produce monthly reports on colleague Intranet engagement, newsletter click-through rates, and colleague benefit usage.*Managed the logistics of the monthly town hall meetings and assisted with colleague events such as the annual internal conference, summer event, and Christmas celebration.*Monitored the internal communications inbox and addressed any queries from colleagues regarding communications or the employee benefits platform.

Managed four floors of serviced office space and supported the Regional Community Manager in implementing Bruntwood’s community engagement strategy.*Collaborated with the Community Manager to strategically plan and host several quarterly events. This improved customer event engagement within Manchester City Centre.*Increased serviced space customer retention and improved building quality standard scores. This involved conducting weekly inspections and coaching staff to ensure serviced space areas and offices met KPIs.*Served as Assistant Manager, overseeing front-of-house staff. This included handling concerns, coaching, conducting performance reviews, and leading recruitment efforts.*Cultivated customer relationships throughout their tenancies, which involved being present for initial viewings, arranging and attending regular check-ins, and updating the Salesforce CRM with customer information.*Utilised social network channels to promote building- and city-wide events.*Negotiated effectively with suppliers to adhere to strict budgets.*Connected customers to the building network via server rooms and provided troubleshooting for any connectivity issues.

Coordinated internal and external suppliers to undertake maintenance and reactive works for multiple buildings across the Northwest. *Acted as the point of contact for over 30 building teams in Manchester and Liverpool to answer any queries and update the teams on progress of works.*Logged and scheduled jobs using Concept (agency management system), updated job entries during their life cycle and invoiced when complete.*Owned the planned maintenance process - provided customer quotes, scheduled works and worked with the finance team to keep monthly billing for services up to date.*Raised purchase orders for in-house engineers and external suppliers.

Made outbound calls to corporate clients to generate leads for the sales team.*Booked appointments for the Senior Sales Manager to visit companies and enroll them on Chill Factore’s staff perks scheme.*Confirmed company attendance for induction appointments.