Jackeline Duplan Email & Phone Number

Responsible for developing new business and selling services.

Responsible for managing the account of large operators and for the commercial relationship at different hierarchical levels to prospect new business to serve mobile networks, datacenters, colocation, edge cloud, dedicated lines and ip connect.Management of multidisciplinary teams involved in the sales process, such as pre- sales, post-sales, billing, products and sales support. Identification of customer needs and pains to offer the best solution and monitor the evolution of the service and future needs for plant expansion or growth.Responsible for commercial and contractual negotiations with customers in order to minimize risks of fines, financial losses and undue non-compliance. Management of pipeline and forecast and the evolution of monthly billing with a focus on meeting targets.

Responsible for new business development and sales for Carrier and ISP market in Latin America and USA.

Tim

Prospecting for new customers for the base | Skill in preparing Sales Pipelineand Funnel for weekly monitoring of new business opportunities | Managementof multidisciplinary teams. Answering new sales demands, monitoring and solving financial issues, disputes and contractual negotiations with national and internationalcustomers | Preparation of presentations to defend sales projects | Actingasresponsible for interactions with the Compliance and Corporate areas|Responsible for preparing and changing the sales process. Knowledge of telecommunication products and digital solutions (cloudandcyber security). Major accomplishment: Increased wholesale customers revenue | Landedseveral new ISP customers and made them loyal to TIM's customer base|Participated in Annual Telecom Business events since 2000: Futurecom, Capacity LATAM, Telco Transformation LATAM, Future ISP and GCCM(GlobalCarrier Community Meeting).

Experience in prospecting new telecommunications network and service providers | Strategic assessments of new businesses and partnerships with telecommunications providers, integrators and suppliers.

Experience in negotiating and managing commercial contracts (capacity purchase, swap, infrastructure sharing and interconnection). Monitoring of the quality levels required in contracts and interaction to improve measurement processes and to achieve stipulated goals | Experience in regulation, legalaspects and support to sales negotiations | Training and orientation (“coaching”) of new team professionals.

Budget control of telecommunications services | Negotiation of liabilities and debtsettlement terms with Carriers | Constant relationship with the differenthierarchical levels of Carriers and access providers.

Major accomplishment: Created the processes for the business area on the occasion of the lauching of Intelig Telecom | Negotiated and managed all Intelig Telecom capacity purchase and network swap contracts right after the company's launching.

Experience in prospecting new partners, to provide various telecommunications services | Administration and negotiation of new commercial agreements, and strategic estimates of new business, partnerships with access providers, cable TV companies, solution integrators, service equipment suppliers.Experience in negotiating and managing commercial contracts (capacity purchase, swap, infrastructure sharing, interconnection and co-billing) between Intelig Telecom and operations to complement the company's services (voice and data).| Experience in regularization, legal aspects and negotiation support in the telecommunications area | Training and orientation (“coaching”) of new team professionals.Elaboration of the processes of the joint area with the other areas of the company and the Quality area | Budgetary control of national telecommunication facilities (data and capacity) | Negotiation of debts, liabilities and closing of settlement terms with other operators | Constant relationship with the various hierarchical levels of operators and access providers.Day-to-day interface between Intelig Telecom and Operators, aiming at contract growth | Together with the Sales area for operations in bilateral contract operations (purchase and sale agreements to guarantee purchase and interconnection agreements and purchase of facilities and transportation for use without acting on the contracts and using the principle of reprocity.

Project Management | Customer support (post sales) and troubleshooting | Development of Customer Care Services | Negotiation with public agencies and highway concessionaries for optical cabling crossing projects | Presentation of customized solutions for customer needs, sale and launch of new services and products | Support to the sales area: customer account management, preparationof sales and new business management spreadsheets.

Network improvement, pre and post sales and Customer Care projects | Telecommunications Consulting | Responsible for managing customer network service levels | Preparation of documentation, manuals (support, management and operation) and graphic reports on network performance management | Negotiations, tests, projects and implementations with telecommunications operators | Management of network performance improvement projects, pre and post sales and quality (Customer Care).

Systems and Product Specialist – Sep 1996 - Dez 1997Production Analyst – Nov 1994 - Aug 1996Junior Production Analyst – Aug 1994 - Oct 1994Souza Cruz Network Management - Outsourcing | Project Management and Service Agreements | Network Consulting, Design, Deployment and Support | Preparation of documentation, manuals (support, management and operation) and graphic reports on performance management of corporate networks | Negotiations, tests, projects and implementations with carriers and telecommunications service providers.

Management, support and operation of the IBM voice network | Negotiations with concessionaires and telecommunications service providers | Supervision and coordination of technical teams.

Mba, Telecommunications Management

B. Sc., Electronic And Telecommunications Engineering