Jackeline Liow Email & Phone Number

Kuala Lumpur, MY

Malaysia

• Roles and Responsibilities
• Provide leadership support and strategic supervision to the area of Talent Development and Culture
• Develop communication material to create awareness around Talent Development and Culture
• Responsible for the budgeting exercise including expenditure forecast and analysis across businesses
• Provide recommendations on cost saving and optimization
• Provide insights on metrics, dashboard reporting and variance analysis

Kuala Lumpur, Malaysia

• Roles and Responsibilities[Talent, Learning and Culture]
• Partner with business stakeholders to identify individual development plans through 70-20-10 learning approach
• Manages learning and development budget and expenditures
• Refresh and update learning and development manual, policies, and procedures incorporating global and regional standard
• Process simplification and improvement
• Ensure the learning and development function in compliance to regulator requirement (Central Bank of Malaysia)

Malaysia

• Roles and Responsibilities
• Oversee and provide leadership support to 4 team members that report into the HR department including Recruitment, Quality Assurance, Administration, and Online Customer Helpdesk
• Manage the end to end operation of Human Resources Department: Recruitment, Onboarding, Payroll, Performance Review, IR cases (if any), Expatriate and L&D across Southeast Asia (Malaysia, Singapore and Indonesia)
• Manage the administration of business registry
• Support in the business expansion across Southeast Asia region
• Collaborate with Headquarter and Middle East Asia office for the implementation of global and regional projectsAchievements (including Malaysia and Singapore)

Kuala Lumpur, Malaysia

• [Training]
• Conduct training need analysis in partnership with Commercial Director
• Manage yearly training plan and budget
• Develop and refresh training materials
• Facilitate training programmes to front-line and back office employees across regions including Customer Service, Operation Effectiveness and Product Knowledge[Quality Assurance]
• Ensure up to date of operational manual and guidelines

Kuala Lumpur, Malaysia

• Roles and ResponsibilitiesProduction Department
• Oversee daily operation and direction of Production Department
• Budget and expenditures management for the Production Department
• Team Management (3 reportees) and assignments managementProject Management
• Design and produce mid to large scale business intelligence conferences, seminars and workshops for Asia markets
• Identify and collaboration with professional industry practitioners as featuring conference speakers

• Roles and Responsibilities
• Design and produce large scale business intelligence conferences for Asia markets
• Identify and collaboration with professional industry practitioners as featuring conference speakers
• Conduct thematic market reasearch
• Build rapport with industry practitioners across industries for market insights
• Collaborate with stakeholders for smooth event management, i.e.:

• Roles and Responsibilities
• Design and produce large scale business intelligence conferences for Malaysia market
• Identify and collaboration with professional industry practitioners as featuring conference speakers
• Conduct thematic market reasearch
• Build rapport with industry practitioners across industries for market insights
• Collaborate with stakeholders for smooth event management, i.e.:

Bachelor Of Science (B.Sc.) Hons, Applied Psychology, Second Class Division Ii

Activities and Societies: Volunteer, Field trip, Internship- Volunteer contribution as assistant researcher to Wechsler Abbreviated Scale.

Specialist Diploma, Applied Psychology, Non-Gradable/Pass

Activities and Societies: Field Trips, Breast Cancer Awareness, Paint BallPresident of Sentential Psychology Club. Class ‘12 Vice.