• Generated over $1.3M in pipeline revenue by executing data driven outreach, sending 500+ cold emails and 200 phone calls per week, resulting in 85 sourced SaaS opportunities over a 9-month period.• Achieved a 14% merit-based pay increase on annual base salary from sales management for consistently exceeding sales targets, pipeline growth, coaching team members, and helping account executives close deals.• Identified and sourced a deal worth $43k with a startup consulting firm that closed within 14 business days, showcasing exceptional messaging, organization, sales performance, and technological proficiency.• Analyzed and relayed customer feedback data to identify key areas for improvement of Customer Success and Marketing teams, resulting in a 12% increase in customer satisfaction scores post-training programs with employees.

• Provided COVID-19 safety training tutorials and support for over 1,000 individuals in a group environment, for high-risk or targeted groups such as low-income communities with an empathetic and respectful approach.• Maintained an adaptable onboarding program to mentor new hire employees, leading to a 20% increase in team performance metrics.• Interpreted Spanish written communication for project documentation, improving training programs by 30% and ensuring all stakeholders were aligned on project goals and deliverables.

• Implemented the latest mobile technologies for process automation of contact tracing processes, resulting in a 40% increase in faster response time to potential outbreaks and team efficiency.• Responsible for content management and onboarding an average of 50 contacts per day onto our digital healthcare platform, resulting in rapid growth of the department's team performance goal by 23%.• Collaborated with the Chicago Department of Public Health to develop focus group training sessions in the Spanish speaking neighborhood of Little Village, resulting in a 30% increase in COVID-19 testing rates among residents.

• Managed and supervised a team of youth participants (Ages 16-24) during their summer employment at Cook County Health, ensuring the successful completion of projects, adherence to key performance indicators (KPIs), and fulfillment of required work hours.• Maintained strong relationships with the assigned cohort, serving as the primary point of contact and ensuring compliance with regulations, policies, and best practices, thereby facilitating seamless operation of the program.