Jackelyn Zerafa Email & Phone Number

Equal parts pragmatic, people orientated, and results driven, I have enjoyed a career in a variety of roles in high end hospitality where my adaptable style has seen success in both customer facing and stakeholder engagement roles. I have since moved into the disability, for purpose sector and am able to draw on my experience in a whole new capacity.I enjoy balancing analytic review with the end goal of creating memorable experiences and fostering this service obsession in others. I am inventive, approachable and interactive both as a manager and a trainer and enjoy drawing on my experience to educate and inspire. I have a keen interest in recognising service trends, identifying gaps and implementing initiatives for improvement whilst remaining conscious of (and protective of) brand standards.Confident in relationship building across a diverse range of demographics, I am proficient in service level agreement management and am adaptable in my communication with stakeholders and customers.

Listed skills include Hotels, Hospitality, Front Office, Hospitality Industry, and 19 others.