Jackelyn Arnado Email & Phone Number

Ontario, Canada

Customer support responsible for responding to product FAQs, order tracking, return, shipping, refund and dispute within 24 hours.

I managed a team of Virtual assistants to help our client success through lead generation.From a 3-person start-up company trying to prove our lead generation strategies into a $10mil+ Created In Client Revenue.I helped develop multiple SOPs that allow our clients to aggressively play the numbers game without the recipient feeling like a number.Responsibilities:- Managed social media account- Built a highly targeted list for higher increase in customer acquisition- Worked collaboratively with the team and with others to troubleshoot tool related issues to ensure the numbers are accurate and correct at all times- Helped create processes that are specifically designed to get your sales team sales calls (at scale) with people who have the authority to make high ticket decisions.- Maintained a work-life balance and fun culture for everyone in the team!

Achieved 15% more of overall customer satisfaction score by providing a high level of technical support via chat, phone, email and other electronic mediums for a major product category. This resulted in several Excellence Award for a Call Center Agent!Responsibilities include troubleshooting, interpretation, analysis, research, and resolution of technical and account management problems.