• Implemented and supported warehouse robots, medical scrub lockers, and cash machines, enhancing operational efficiency.• Boosted system performance and reliability, ensuring project success and customer satisfaction.• Improved customer service and minimized downtime through effective troubleshooting.• Supported Amazon lockers and Burberry network systems, achieving notable system reliability.• Advised customers on equipment operation and maintenance for optimal efficiency.

• Delivered on-site and remote support to diverse clients across Brooklyn, Queens, and Long Island.• Monitored and updated technical equipment, ensuring optimal functionality.• Maintained a comprehensive inventory of high-failure parts to reduce downtime.• Resolved software, hardware, and network issues to maximize machine performance.• Collaborated with customer IT teams to address network issues, including IPv4, file servers, and DNS.

• Manages assigned territory, inventory, and customer relationships, ensuring high customer satisfaction.• Executes diagnostics, installations, and repairs on B&W, color, and multifunctional devices.• Drives revenue through supply leads, contract sales, and equipment assessments.• Provides technical training and support to less experienced technicians, enhancing team capabilities.• Completes all administrative tasks accurately and timely, maintaining compliance with company policies.

• Deinstalled and reinstalled computer workstations, ensuring compliance with specifications.• Assisted users with hardware connectivity and Windows OS queries, enhancing user knowledge.• Implemented efficient troubleshooting methods, reducing downtime for users.• Provided technical support, improving overall system performance and user satisfaction.• Notable clients include Goldman Sachs, Guggenheim Partners, and JP Morgan Chase

• Relocated end-user equipment, ensuring seamless disconnect and reconnect for uninterrupted workflow.• Documented and verified equipment transport and reconnection, maintaining detailed records.• Supported end users to minimize downtime, enabling quick resumption of work.• Served notable clients including OMD, BBDO, and Hearts & Science, delivering consistent results.• Provided end user support to ensure client can resume work with minimal down time

• Assisted students with Exam4 application, ensuring exams were properly uploaded upon completion.• First point of contact for technical issues during exams, resolving problems efficiently.• Documented and submitted detailed logs of technical issues and resolutions electronically.

• Document client interactions and resolutions, ensuring adherence to standards and timelines.• Investigate and mediate disputes, facilitating effective solutions for client issues.• Process client grievances promptly, aligning with agency and department protocols.

• Provided network and desktop support, resolving technical issues promptly and efficiently.• Delivered exceptional customer service, building strong client relationships and handling complaints.• Trained new coordinators on software, procedures, and phone etiquette, improving team efficiency.