Jack Farnsworth Email and Phone Number
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Working across industries, I continually turn around billing and client services functions, earning recognition for coaching employees, improving processes, and growing revenue. I am a Six Sigma Black Belt, and I quickly onboard to new roles, using proven methodologies to analyze current processes and deliver impact through cost savings and efficiencies.Some of my career highlights include:- Leading change management and developing streamlined solutions that decreased invoicing time from 15+ days to 4 days for major pharmaceutical clients.- Maximizing profitability by establishing a call center in India with 45 associates. - Championing customer success by implementing user-friendly systems that drove up to a 14% increase in e-bill and auto-pay customers for a multi-state utilities company.- Increasing employee retention and productivity through annual incentive plans linked to KPIs.I welcome connections from likeminded professionals and can be reached at farnz477@gmail.com. You can also view my complete profile at jack-farnsworth.com.Areas of Expertise: Performance Improvement, KPI Reporting, Budgets, Global Service Operations, Staffing, Forecasting, Vendor Negotiations, Account Management, Automation, Employee CoachingJack Farnsworth607-426-8517farnz477@gmail.com
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Account ManagerAllied Universal Feb 2024 - PresentUnited States -
Revenue Integrity ManagerDanella Companies Sep 2021 - PresentPlymouth Meeting, Pennsylvania, United States -
Revenue Integrity ManagerDanella Companies Sep 2021 - Feb 2024Plymouth Meeting, Pennsylvania, United States
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Director – Collections, Billing & Cash ApplicationAqua America May 2018 - Jun 2021Bryn Mawr, PaIn this leadership role, I directed 3 multi-level teams with a combined 18 employees working remotely across 8 states. I reported into the VP of Customer Operations and oversaw collections for 10 million customer bills annually. Highlights included:- Orchestrated analysis of each state’s delinquency by zip code during COVID-19 moratoriums on utilities collections, curtailing losses and flattening the curve by leading customer service initiatives in geographic areas with >90 delinquency rates higher than state average.- Sunsetted auto-draft system and selected new vendor that streamlined payment automation with no increased costs, driving 48% to 62% growth in electronic payments.- Negotiated with Speedpay and Western Union to reduce service charges for customers 15% and to introduce Speedpay text alerts that notified clients 3x of invoice due dates.- Secured new e-billing vendor that offered an easier enrollment process, increasing e-bill customers from 23% to 37% and saved company over $1.5M in paper billing. -
National Billing & Collections ManagerFisher Clinical Services Nov 2012 - May 2018Allentown, Pennsylvania AreaLeading a team of 10, I oversaw account receivable activity for 5 centers in Illinois, New York, Pennsylvania, Switzerland, and England that offered services to large pharmaceutical clients. I also served as a liaison for 3rd-party service centers and reported to the AVP of Finance.Highlights included:- Conducted extensive root cause analysis and identified process bottlenecks that influenced Fisher’s high days sales outstanding (DSO) and accounts receivable >90 rates.- Collaborated with Client Service leadership to develop and implement checklist of services offered to clients, which controlled delinquency and reduced invoicing time from 15+ days to an average of 4 days.- Delivered significant cost savings by standardizing quotes for 3rd-party service centers, which reduced invoice time from 30 to 15 days and ensured centers only billed for agreed-upon services.- Introduced SharePoint to improve communication between client service and collections teams. -
Vice President Of OperationsIqor Nov 2010 - Dec 2011Bethlehem, PaSupervising 4 AVPs and an organization of 70+ associates, I strategized operations for outsourcing solutions and supported the National Sales Executive to meet annual quotas.Highlights included:- Increased profit margin from 27% to 34% by optimizing staffing levels and streamlining operations.- Captured over $3.6M in revenue by securing new clients, developing 3 major accounts, and pitching cost-effective solutions to smaller clients struggling in the economic downturn. -
Director Of Operations – Receivable Management ServicesReceivable Management Services May 2008 - Nov 2010Bethlehem, PaI owned iQor’s largest account, Dell Financial Services, and serviced accounts for Canon Financial Services and Boston Scientific. This involved managing call center operations at 4 sites in Colorado, Arizona, and India.Highlights included:- Established call center with 45 associates in New Delhi, India to meet capacity needs for Dell Financial Services, resulting in client expanding portfolio and delivering 11% profit margin growth.- Added $700,000 in annual revenue after conducting needs assessment at client headquarters.- Increased client satisfaction and productivity by collaborating with dialer system vendor to customize campaigns, which opened new campaign opportunities company wide.
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Senior ManagerReceivable Management Services Jun 2001 - May 2008Bethlehem, PaI supervised 38 employees serving a portfolio that generated $1.2M in annual revenue. By creating a staff incentive plan and holding monthly 1:1 meetings with employees, I drove increased productivity and decreased turnover, resulting in a #1 vendor ranking on client scorecard publications. In recognition of my efforts, I was a finalist for the President’s Counsel Award.
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Dealer Credit AdministratorChrsyler Financial Services Oct 1997 - Jun 2001Analyzed and reported financial statements for wholesale dealerships and wrote credit reviews. Managed a team of 6 field auditors that handled onsite dealership inventory reconciliation. Achievements:• Conducted thorough financial reviews and increased Chrysler Financials portfolio of floor-plan funded dealers by ~ 8 per year; each new dealership generated $10M+ in annual vehicle financing for the company.• Averted financial risks by identifying issues based on the review of financial statements; the discovery led to a full bank cut-off and an audit of the dealership’s vehicle inventory and financial records. • Ensured all UCC filings were completed and scheduled physical dealership audits.
Jack Farnsworth Skills
Jack Farnsworth Education Details
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Criminal Justice & Business Administration
Frequently Asked Questions about Jack Farnsworth
What company does Jack Farnsworth work for?
Jack Farnsworth works for Allied Universal
What is Jack Farnsworth's role at the current company?
Jack Farnsworth's current role is Director of Operations | Customer Success | Billing & Collections | Call Center Operations.
What is Jack Farnsworth's email address?
Jack Farnsworth's email address is jo****@****sna.com
What is Jack Farnsworth's direct phone number?
Jack Farnsworth's direct phone number is +160742*****
What schools did Jack Farnsworth attend?
Jack Farnsworth attended Bloomsburg University Of Pennsylvania.
What skills is Jack Farnsworth known for?
Jack Farnsworth has skills like Outsourcing, Process Improvement, Crm, Call Centers, Leadership, Management, Strategy, Operations Management, Training, Team Building, Customer Satisfaction, Executive Management.
Who are Jack Farnsworth's colleagues?
Jack Farnsworth's colleagues are Ruben Cazares, Aniqa Parvaz, Lateefah Bartlett-Spady, Curtis Jenkins, Jayla W, Jose Vega, Sommer Humbarger.
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