Jack Fielding Email & Phone Number

London, GB

London Area, United Kingdom

Clientshare is the world’s leading Business Reviews platform for B2B enterprises. We help business create, deliver, measure, and act on, business reviews and client feedback, while giving senior leaders the insights they need to easily identify accounts at risk and uncover new opportunity for growth- Responsible for the BI domain in Clientshare, being the.

London, England, United Kingdom

- Developing and implementing customer experience strategies and initiatives based on customer data- Creating, managing and maintaining all customer and product data to provide insights to other teams- Analyzing customer feedback and data to identify improvement opportunities- Ensuring consistent and positive customer interactions across all touchpoints.

London, England, United Kingdom

- Responsible for designing, scoping, strategising and building the Customer Ops tool (ChurnZero) from base up.- Manage multiple clients along their journey with Clientshare and ensure they are helping themselves as best they can with our best practices- Design and copywriting the Best Practice documents and Clientshare Help Centre- Setting up analytics.

London, England, United Kingdom

London, United Kingdom

Choreography, Directing, Modelling and Dancing. Experience choreographing and directing music videos, stage performances, fashion campaigns, training & concept creations. Credits: Matt Taylor, Charis Callia & Desonda, Enchantress Cheer Squad, LSL Dancewear, Maximo Sings

London, England, United Kingdom

- Manage 16 customer accounts including some Enterprise customers. - Designed, Iterated & Improved Customer Data handling processes - Managed and owned the NPS surveys, feedback and reporting - Focussed the CS team using data to improve team efficiency. - Design and initiate data reporting processes that provide CS data to other teams to add business value.

London, England, United Kingdom

Managed the COVID testing inbox and all incoming queries from online sources - ensuring a high quality service to those urgently travelling.Responsible for approving all COVID refund requests, as well as reporting and complaint management - acting as the final wall between customers and the company directors.Maintained SLA's and ensured a high quality.

London, United Kingdom

- Created, formalised and implemented all Customer Service policies and ensured they were upheld with consistency. - Managed all incoming enquiries from all channels including social media and vastly improved customer sentiment. As of June 2019, 58.6% customers gave Beautonomy a perfect overall experience, & 74.2% said their experience with Customer.

London, United Kingdom

• Acts as an account manager for 21 member companies, being the first/main point of call for all enquiries, complaints and feedback, who then triages members to the correct department.
• Works with the C-Suite to improve member experience by implementing new B2B partnerships and initiatives driven by member feedback.
• Personally manages and maintains three commercial sites in central Shoreditch locations containing approximately 500 members., Directs audits, contractors/internal teams, feedback sessions and cleaning services in.
• Aids the sales department in performing tours for prospective members, also implements and negotiates renewals and addendums for current member companies.
• Responsible for the rota management, delegation, training, personal and professional development of two Community Associates. Also includes managing all aspects of reception including parcel management, visitor.
• Organises and runs events of approximately 200 people with the help of the Event Manager. This involves organising catering, event set-up, event tech and event clean-up.

London, United Kingdom

• Responsible for being the first line of customer service, maintaining the client base and maintaining the quality of service, consistently rated as 5 starts on Google Reviews.
• Secured customer payments, general administration and occasional secretarial tasks with full awareness of patient confidentiality
• Utilised my prior knowledge of health administration to provide exceptional front of house service to an exclusive client base.
• Reason for Leaving – to concentrate on finals for university

London, United Kingdom

• Liaise with consultant general practitioners to ensure appropriate management of 37000 patient records throughout multidisciplinary teams, across four sites.
• Responsible for the summarisation and coding of these 37000 records.
• Recruited a team of five administrative staff to support this effort, and directly line managed throughout tenure
• Developed and implemented internal systems, quality checks and disciplinary processes that enabled tasks to be undertaken more efficiently
• Maintained a patient satisfaction rate of 91% and a CQC rating of ‘good’.

Norwich

• Responsible for the data input of confidential medical information
• Engaged with patients as the first line of customer service and contributed to a CQC ‘Outstanding’
• Reason for Leaving – Moved to London to begin university